Scheduler

About the role

The Scheduler supports Administrators (or Designated Branch Directors) in scheduling patient visits. By advancing key workflows throughout the patient journey, the Scheduler manages direct care team member schedules to ensure adequate and timely patient care visits. The Scheduler acts as an intermediary between the Clinical Team Manager (CTM), direct care team members, the patient’s physician or medical provider, and other facility staff overseeing patient care.

Currently, we serve over 65,000 patients nationwide, with constant opportunities to have a significant influence in the lives of our patients and their families. This means you have countless ways to make a difference in your role as Scheduler by helping your team to reach their full potential.

Responsibilities

• Manage direct care team member schedules to ensure adequate and timely patient care visits
• Act as an intermediary between clinical teams, direct care team members, physicians, and facility staff
• Convey information and opinions, listen actively, and respond appropriately
• Set timeframes, match resources to tasks, and plan ahead
• Make decisions with incomplete information and know when to escalate
• Become proficient in enterprise applications (Homecare Homebase, Workday, etc.) and Microsoft Office
• Handle complaints, manage conflict, and negotiate outcomes
• Seek patient feedback, advocate for patients, and manage patient expectations
• Respond to and control unexpected situations by evaluating solutions and implementing the best one
• Understand the financial impact of scheduling decisions and staff productivity metrics

Requirements

• High school diploma or GED required; Associate degree is preferred
• 1 year of practical experience required
• 1 year of experience in patient scheduling in a home care agency setting is preferred
• Familiarity with national standards of care, state licensure, and federal conditions of participation
• Bilingual in Spanish and English preferred

Skills

• Ability to set priorities, manage time, and plan effectively
• Proficiency in enterprise applications and Microsoft Office
• Conflict management and negotiation
• Patient advocacy and expectation management
• Problem-solving and decision-making with incomplete information
• Understanding of financial and productivity metrics

Benefits

• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

You will report to the Administrator or Branch Director.