Scheduler

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make an impact, and be part of a culture where individuality is noticed and valued every day.

About the role

The individual who fills this position will be responsible for scheduling appointments for initial, reassessment, status changes, and client monitoring for recipients and applicants. Once the appointments are scheduled, an appointment packet will be created, saved, and mailed to the recipient. Must make phone calls, find substitution appointments for assessors, and reschedule appointments. Work side by side with the CAS/CMS team for scheduling efficiency. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines.

Responsibilities

• Perform administrative tasks such as scheduling appointments for LT-PCS home assessments recipients
• Handle high-volume call interactions efficiently and accurately one day per week or as needed
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Requirements

• High school diploma or GED equivalent
• Minimum of one year of scheduling experience preferred
• At least one year’s experience working with older adults or people with disabilities, preferred
• Knowledge of healthcare, elderly, and disabled adult populations preferred
• Knowledge of Medicaid preferred
• Background check and drug screening

Preferred Qualifications

• Proficiency in Microsoft Office, including Excel, Outlook, and Word
• Effective verbal, written, and interpersonal skills
• Ability to work independently and autonomously
• Ability to adhere to OAAS and CSS departmental timelines
• Effective time management abilities
• Excellent communication skills
• Capability to manage multiple tasks simultaneously

Benefits

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Pay

$16.00 - $17.00 per hour

Schedule

• Full-time
• 8:00 am - 5:00 pm, Monday – Friday
• Hybrid: approximately 6 weeks onsite training followed by remote work

Location: Baton Rouge, LA

Pay Transparency: Actual salaries may vary based on factors including but not limited to location, experience, and performance. The estimated hourly rate for this role is $16.00 - $17.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.