Scheduler

Responsibilities

• Answer inbound calls from customers and technicians, providing clear and accurate information about scheduled or pending appointments.
• Create and manage appointments in Oracle, assigning them to technicians according to territory, skillset, and availability.
• Confirm customer service addresses, phone numbers, and all necessary details to ensure technicians can successfully complete appointments.
• Contact customers within one hour of claim creation to schedule appointments and set clear expectations.
• Assign appointments to third-party contractors when the in-home technician team cannot meet service-level agreements or when the appointment falls outside the team’s scope of work.
• Use Microsoft 365 tools, including Microsoft Teams and Microsoft Office, to communicate, document, and manage scheduling activities.
• Collaborate closely with leadership and team members to align daily work with company-wide objectives and service standards.
• Adapt to changes in processes and procedures as the role evolves, contributing feedback and ideas for continuous improvement.
• Prioritize tasks effectively to focus on the most critical appointments and issues, ensuring timely resolution and minimized missed appointments.
• Apply strong problem-solving skills to address scheduling conflicts, customer concerns, and unforeseen issues.
• Maintain a professional, customer-focused demeanor in a fast-paced environment, ensuring a positive experience for every caller.

Essential Skills

• 1–3+ years of scheduling or dispatch experience in a fast-paced environment.
• Proficiency with Microsoft 365, including Microsoft Teams and Microsoft Office applications.
• Experience with scheduling or schedule planning, including coordinating appointments and managing calendars.
• Experience handling inbound calls and interacting directly with customers or internal stakeholders.

Job Type & Location

This is a Contract position based out of Naperville, IL.

Pay And Benefits

The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.