Scheduler Associate - 6384139

About the role

The Scheduler Associate role is responsible for managing the end-to-end process of booking participants into case study sessions. This role ensures seamless alignment between participant availability, site capacity, and proctor staffing to directly support service delivery and operational SLAs.

Responsibilities

• Participant Management: Maintain and update participant databases, including contact information, eligibility status, and scheduling history.
• Session Coordination: Schedule participants based on specific study criteria, site constraints, and resource availability.
• Logistics & Communication: Coordinate logistics with participants regarding location details, required preparation, and compensation while issuing timely confirmations, reminders, and managing cancellations.
• Operational Alignment: Align scheduled sessions with Proctor availability and escalate any resource conflicts to the Proctor Lead as necessary.
• Eligibility Screening: Screen potential participants against study-specific inclusion and exclusion criteria and accurately record outcomes.
• Rapid Response: Provide high-speed scheduling support for priority and ad hoc case study requests.
• KPI Tracking: Maintain precise records of scheduled and completed sessions to support operational reporting and KPI tracking.
• Dashboarding: Update dashboard based on the requirement per study

Qualifications

• Minimum 1 year of work experience
• Systems Expertise: Proficiency in calendar and scheduling systems.
• Evaluation: Strong capability in participant screening and criteria evaluation.
• Logistics: Experience in logistics coordination across multiple locations.
• Data Integrity: Accurate and organized record-keeping skills.
• Communication: Strong written communication for providing clear participant instructions.
• Dashboarding: strong capability to update and fix dashboards including executing queries
• Empathy: Participant-focused communication with a high degree of empathy.
• Professionalism: Ability to maintain professionalism in sensitive or complex scheduling situations.
• Adaptability: High responsiveness and the ability to adapt to changing priorities.
• Organization: Disciplined organizational skills and the ability to multitask.
• Collaboration: Clear communication with Proctors and Site Leads

Benefits

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/25/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs