Scheduler (31942)

About the role

Connecticut GI, a division of GI Alliance, is seeking a full-time experienced Scheduler to join our New Britain Care Center. We are the largest gastroenterology practice in Connecticut with over 30 Care Centers and growing.

Responsibilities

• Provide remarkable patient experience: Schedule procedure and office visit appointments following CTGI policy and scripting
• Attention to detail: Update insurance and demographic information when scheduling appointments and procedures, obtain cardiac clearance for patients scheduled for procedures where warranted and follow up on procedure to ensure ASC has documentation
• Team player: Assist with any general office function at the request of the site supervisors or managers and lend support to other CTGI staff members as required, to ensure proper patient care and smooth functioning of the office
• Versatility: Properly answer incoming phone lines, take clear, concise messages, compose, process, and follow-up on electronic phone messages and alerts, and route messages to correct provider or employee
• Expertise: Maintain familiarity with providers preferred prep.

Requirements

• High School Diploma or Equivalent
• At least 2 years of related experience
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Exceptional interpersonal and customer service skills
• 3+ years of professional experience
• Experience with an EMR system is ideal, Epic experience is a plus
• Ability to prioritize and multi-task
• Ability to function well in a high-paced and at times stressful environment

Qualifications

• High school or equivalent (Required)
• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)
• Work Location: In person

Education

• High school diploma or equivalent (Required)

Experience

• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)

Work Location

• In person

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Bilingual is a plus

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Salary

From $18.00 per hour, depending on experience

Schedule

Monday to Friday 8:30am – 5:00pm Day shift

Qualifications

• High school diploma or equivalent (Required)

Experience

• Microsoft Office: 3 years (Required)
• Customer Service: 3 years (Required)
• EMR systems: 1 year (Preferred)

Work Location

• In person

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Bilingual is a plus