Scheduler (31918)

Purpose

Schedule patients for office visit and procedure appointments.

Responsibilities

• Assist with high call volume
• Maintain physicians schedules scheduling office visits and procedures (may be done via phone or face-to-face)
• Take triage call messages for medical staff
• View patient visit notes, identifying problems & diagnosis listed and physician orders
• Assist in patient registration and financial transactions
• May schedule radiology/lab
• May include recall scheduling
• Assist with check-in patients upon arrival at the office as well as check-out upon departure
• Assist in collecting patient and insurance payments and reconcile charges on a daily basis
• File records in appropriate sections of patient charts in EMR
• Prepare patient charts in advance and scan documents into charts in EMR
• Perform other duties as assigned

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits
• Bilingual is a plus
• High school diploma or equivalent
• 2-5 years of prior medical scheduling is preferred

Experience Level Requirements

• Level I Status: Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision

Performance Requirements

• Excellent communication skills, both written and verbal
• Proficient technical (computer) skills
• Ability to multi-task and prioritize
• Self-motivated with initiative
• Strong sense of ethics