Scheduler

About the role

The Scheduler is responsible for answering phones, scheduling appointments and perform administrative duties in an anesthesia office. Will be expected to perform quality assurance, recruiting or office administrative duties depending on region.

Responsibilities

• Answer, screen, and direct calls on a multi-line phone system in a courteous and professional manner.
• Retrieve messages throughout the day and forward messages to appropriate staff.
• Schedule cases with surgeon offices and/or facilities in a multi-provider office.
• Perform clerical duties for physician office and corporate office when needed.
• Follow all HIPAA standards, policies and procedures and maintain patient confidentiality in accordance with policy and procedure and HIPAA requirements.
• Ensure punctual and regular attendance.
• Provide a high level of customer service.
• Coordinate next day’s schedule with physicians.
• Create and maintain daily/monthly call, meeting and vacation schedules and distribute accordingly.
• Enter schedules into database and distribute (fax, email, and mail) to appropriate staff, clinician and/or appropriate hospital personnel.
• Fill all open shifts and emergency openings as they arise.
• Negotiate with clinicians.
• Upload and update website with scheduling information daily.
• Run and/or create various reports for management.
• Educate new clinicians on scheduling protocols and guidelines.
• Interface with site scheduling administrators to ensure coverage needs are met.
• Reconcile clinician hours and submit reports to payroll department and provide analysis as needed.
• Perform after‑hour on‑call duty as required.
• Adhere to all company policies and procedures.
• Adhere to and comply with information systems security policies and procedures; attend training when offered; report information systems security problems.

Minimum Qualifications

• High School Diploma or High School Equivalency.
• 1 to 2 years of experience in a business office, hospital or physician practice setting.
• 1 year of customer service experience.
• 1 year of anesthesia scheduling experience preferred.
• QGenda experience preferred.
• EMR Systems experience preferred.

Knowledge and Skills

• Demonstrated ability to be courteous and respectful when interacting with patients and family members.
• Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have a high level of energy with the ability to adjust to any justifiable pace; make decisions based more on fact than feeling.
• Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness.
• Proven ability to develop strong relationships with professionals, clinicians and hospital staff through phone or other informal channels.
• Strong computer skills including MS Office, Access and Windows applications.