Scheduled Service Coordinator

About the role

Tradewind Aviation is looking for a full-time Scheduled Service Coordinator to be based in person at our office in Oxford, CT. The ideal candidate will have an instinct to anticipate guests’ needs to envision a seamless trip from start to finish and produce optimum results. We are looking for a friendly, confident, and thoughtful person to bring personal service to every interaction.

Responsibilities

• Consistently demonstrate company values with clients and teammates
• Be engaged in team meetings and/or training sessions to build your knowledge-base and awareness of company products and initiatives
• Engage in conversation with our clients while navigating multiple systems and resources
• Accurately book and confirm domestic and international flight reservations
• Respond to clients’ questions and requests via email and phone
• Monitor and reply to company instant messaging with remote airport handlers and interdepartmental communication
• Inform guests of flight delays via SMS system and phone
• Assist and educate guests on passport and visa requirements
• Diplomatically resolve travel-related issues
• Pursue resolutions to trip issues
• Other duties as assigned

Requirements

• 1 year of customer service experience
• Exceptional interpersonal and communication skills (e.g., verbal, written, listening), attention to detail, organizational and time management skills
• Talent to de-escalate difficult situations in a calm, professional manner
• Self-motivated with the capability to work as part of a close team
• Independent problem solver
• Strong typing skills
• Proficient with internet navigation, instant messenger tools, Outlook, and Microsoft Office
• Capacity to work with frequent changes in procedures, directions, and outcomes
• Must be flexible to adjust work schedule for seasonality and changes in demand
• Ability to work non-traditional hours to include evenings, holidays, and weekends
• Open to receive coaching feedback through regular meetings and apply learnings

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 lbs. at times

Benefits

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization