Schedule Coordinator

About the role

We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The ideal candidate is serious about their career and advancement, takes initiative to complete tasks, and thrives during busy times. This is a challenging, exciting, and fun opportunity in a professional environment for a team player with an upbeat personality and a positive attitude.

This position is full-time and onsite at our location in Mukilteo.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Manages large amounts of incoming phone calls from customers and technicians.
• Collects and enters customer information.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Schedules projects for technicians.
• Manages scheduled projects with organization and detail.
• Sufficiently communicates the customers’ needs to the technicians via notes onto appointment summaries.
• Determines whether or not the company provides the services that the customer is requesting.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience in the trades is a plus.
• Experience in booking appointments.
• Experience in Microsoft Excel, Word, Teams, and PowerPoint.
• Experience in Finance or Accounting is a plus.
• Previous dispatch experience.
• Previous experience with Plumbing is a plus.

Skills

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Ability to memorize scripts and company pricing for general calls.
• Empathetic and patient.
• Ability to work in a team environment.
• Ability to multitask with minimal errors.
• Reliable employee.

Benefits

• Competitive Wages.
• Accrued PTO at 1 hour for every 40 hours worked.
• 40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO.
• 7 Paid Holidays.
• Medical/Dental/Vision.
• 401k with 100% company match up to 3% and 50% match up to 5%.
• Comfortable breakroom stocked with snacks.
• Opportunity for Advancement.
• Monthly bonuses.
• Ongoing Professional Training Classes.
• Onsite gym.
• Company Parties and Events.
• Working for a company that values all employees.

Pay

Pay Range: $20 USD - $26 USD

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

About Seatown

Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!