SCADA Systems Network Technician l

About the role

Secures, maintains, and supports the SCADA network infrastructure that controls and monitors the City of Las Cruces critical utility infrastructure.

Responsibilities

• Plan, administers, oversees, maintains, and upgrades SCADA network systems, hardware, peripherals, and applications; provides technical support, and resolves network and customer problems within scope of authority and training.
• Maintains project files, documents, and records; prepares reports on program activities and performance.
• Monitors and manages SCADA networking performance to ensure consistent uptime; troubleshoots network issues and assists with segmentation and redundancy of the SCADA network.
• Supports audit and compliance reporting related to SCADA operations; provides technical expertise in development and implementation of departmental SCADA networking procedures.
• Maintains project files, documents, and records; prepares reports on program activities and performance.
• Provides training to internal staff to address any security gaps, participates in incident response exercises, supports disaster recovery planning, and facilitates business continuity exercises; remains current with developments and regulation changes in automated controls industries, information systems technologies, cybersecurity, water, wastewater, and gas utility industries.
• Supports daily operations enhancing the security, performance, and reliability of the Utilities SCADA system.

Requirements

• Associates Degree in Computer Science, Electrical and Computer Engineering, or a related field AND two (2) years of experience in SCADA systems and industrial networking.
• Valid NM drivers license is required.

Qualifications

• Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
• Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

Skills

• Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of related tools, materials, and equipment; current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.
• Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.