SBC Clinical Systems Analyst - Blood Center Services (BECS)

About the role

We are seeking a specialized Clinical Systems Analyst to serve as the backbone of our Blood Establishment Computer System (BECS). In this role, you aren't just managing software; you are ensuring the integrity of the blood donation through transfusion process. You will oversee the technical configuration, validation, and maintenance of our blood center systems to ensure 100% compliance with FDA and AABB standards.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Modify tables/master files, make additions and changes under the direction of senior team members
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• Aid senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Participate in team and cross-team meetings and maintain appropriate meeting records

Requirements

• Minimum 3 years systems analyst experience with BECS
• Minimum 3 years experience with lab information systems, blood manufacturing and testing operations
• Deep understanding of FDA medical device software regulations

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a directly related field from an accredited college or university OR a minimum of 5 years of directly related work experience
• 3 or more years of progressively responsible and directly related work experience

Skills

• Mid-level Microsoft Office skills
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, draw conclusions and interpret results
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
• Knowledge of current issues and trends in blood and/or HLA industry and clinical operations
• Knowledge of BECS and/or LIS as well as other information systems, clinical software, and computer applications used in a testing lab environment

Benefits

Not specified

Pay

$55.85 - $74.00 per hour

Schedule

Full time Day - 08 Hour