SBA Client Success Specialist

About Us

Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 15 countries. As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and in the world. Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark. At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world.

Responsibilities

• Prepare SBA Term Sheet and start application with Loan Operating System.
• Prepare and communicate checklist for initial required documentation.
• Review documentation for accuracy and completion, requesting updates as needed.
• Communicate regularly with borrowers, brokers, and Business Development Officers, ensuring clear expectations of what is required and next steps.
• Support Business Development Officers in ensuring positive customer experience.
• Perform and review due diligence searches including, but not limited to, SAM.gov, CAIVRS, UCC, LexisNexis, OFAC, Tax Transcripts, Experian Credit Reports.
• Prepare and send new Broker packages for bank approval.
• Order third-party reports including, but not limited to, Residential Appraisals, Commercial Real Estate Appraisals, Environmental reports, Business Valuations, Site Inspections.
• Process invoice payments and vendor onboarding, when applicable.
• Work with the closing team to process Withdrawn/Declined loans, ensuring all origination fees were captured.
• Complete full file reviews to ensure all required documentation is obtained and meets SBA SOP requirements prior to submitting to the SBA for approval.
• Review and make updates within Etran for SBA submission, along with the review of SBA Terms and Conditions.
• Maintain clean and accurate files, ensuring excess documents are removed, naming conventions are accurate, and all files are uploaded timely.
• Maintain current understanding of SBA policies, procedures, and compliance.
• Update and create procedures, as needed.
• Perform other functions and/or duties as assigned.

Requirements

• Must be able to work core business hours in Pacific Standard Time (PST), regardless of your physical location.
• High School Diploma or equivalent experience.
• One (1) year of experience in a customer service role or call center environment.
• Advanced computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
• Basic knowledge of related State and Federal banking compliance regulations.
• Strong verbal and written communication skills, with the ability to communicate at all levels of the organization.
• Must be bilingual in both English and Spanish (ability to fluently speak, understand, read, and write both languages).
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management, and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to understand and comprehend instructions, procedures, and policies ensuring compliance with the Bank’s policies and procedures.

Benefits

• Competitive Salary
• PTO
• Hybrid Work Model (remote and on-site work)
• Tuition Reimbursement
• Paid Parental Leave
• Medical, Dental, Vision
• 401(k) retirement plan
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability