Client Success Specialist

About the role

You will take ownership of client relationships, making sure each school receives the support and guidance needed to succeed with our services. A deep understanding of each school’s unique needs will be key to delivering an exceptional client experience and making a direct impact on student success.

Responsibilities

• Onboard and implement plans and facilitate onboarding meetings, training sessions, and key stakeholder interactions at the district and school level.
• Gather essential client information to enable the delivery of customized services specific to school needs.
• Act as a partner with school champions to align on goals and expectations; collaborate in identifying challenges and applying creative solutions.
• Visit client sites as needed to support successful implementations.
• Proactively engage with clients throughout the contract duration, ensuring satisfaction and addressing any concerns.
• Remain accessible and responsive during school hours to promptly resolve urgent issues.
• Support clients in utilizing PLI platforms, including facilitator and student enrollments, as well as managing grading and attendance reporting.
• Regularly meet with clients to review progress, address concerns, and highlight successes.
• Communicate accurate and timely information to POD team members.
• Collaborate with the Teaching and Learning Specialist so teachers receive client-specific information, training, and support.
• Work closely with teams across PLI to provide clients with the best possible service.

Qualifications

• Experience working in K-12 education
• Master’s Degree (preferred but not required)
• Passion for delivering exceptional client services
• Exemplary verbal and written communication skills
• Strong interpersonal skills, including building and maintaining positive relationships with clients and internal teams
• Effective problem-solving and critical-thinking abilities
• Organizational and time management skills
• Thrives in a dynamic and varied environment
• Highly effective collaborator who excels in a team environment

Benefits

Please use the link below to complete our Culture Index Survey. Candidates will not be considered for this position without completing this survey. https://surveys.cultureindex.com/s/H65Y13ZG2l/69423