Client Success Specialist

About the role

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS).

Responsibilities

• Own renewals: Proactively manage renewal cycles, ensuring contracts are quoted well in advance and renewed on time.
• Protect revenue & linearity: Anticipate and remove internal or external roadblocks that could delay renewals, ensuring consistency and predictability in results.
• Drive growth: Identify and pursue growth opportunities that align with client goals and Oracle Health’s growth strategy.
• Forecast with accuracy: Maintain reliable renewal and expansion forecasts to support business planning.
• Build trusted relationships: Develop strong partnerships with client stakeholders by listening deeply, understanding their challenges, and acting as a true advocate for their success.
• Solve problems early: Anticipate obstacles before they escalate, take ownership of solutions, and drive accountability across internal and external teams.
• Collaborate across teams: Partner with internal stakeholders to ensure clients experience seamless service and clear communication throughout their journey.

Qualifications

• 3–7 years of client-facing sales, inside sales, renewal sales, or account management experience, ideally in Healthcare or SaaS.
• Strong relationship-building skills with a growth mindset. The ideal candidate would be able to both renew and grow client accounts.
• Proven track record of meeting or exceeding renewal and sales targets.
• Highly adaptable and comfortable with change; able to maintain focus and positivity in dynamic environments.
• Exceptional problem-solving skills with a bias for action and ownership.
• Excellent communication and organizational skills, with the discipline to consistently follow through.
• Understanding of technical environments and ability to collaborate with diverse client stakeholders.