Satellite Manager

About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Territory Manager, the Satellite Manager is responsible for total branch performance in accordance with company policy and procedures, including Customers, Operations, Store profitability, and management/development of staff. The Satellite Manager will work alongside location associates to optimize workflow and meet location objectives. Exciting Work You Will Do The essential duties and responsibilities of the Satellite Manager will consist of, but are not limited to, the following: Responsible for internal and external customer requirements for delivery of products and/or serviceAs a leader model Service Excellence with your teamProvide leadership, direction, growth, and mentoringAdhere to company values and foster a culture of belonging and recognitionBuild strong connections to our customers and service deliveryInvest in leadership and self-growth through participating in continuous improvement, learning, and developmentDefine fiscal responsibility and accountability for locationResponsible for oversight of receiving, physical inventory, and shipment of productsSet goals and objectives for locationPerform all the functions at the location as neededPerform other duties as assigned Competencies You Possess Service ExcellenceResults, Action OrientedAccountability and ResponsibilityTeamwork and CollaborationDeveloping TalentManagerial CourageBuilding Team MoraleProcess ManagementPlanning and OrganizingInspiring & Motivating OthersAwareness of the needs of others What You’ll Need Experience: 2 years of customer service, sales and management experienceEducation: High School DiplomaAnalytics/Computer Skills: Proficiency with Microsoft Office Suite; ability to utilize company business system (ERP); analyze and understand business system dataOrganization Skills: Excellent organizational skills; ability to multi-tasking and shift priorities as neededCross-functional skills: Works well cross-functionally; provides excellent internal and external customer serviceCommunication Skills: Ability to communicate well with all levels of the organization; excellent negotiating skills; excellent presentation skills; strong interpersonal and customer service skills; high degree of discretion when dealing with sensitive and confidential informationLeadership: Excellent mentoring, coaching and people management skillsPhysical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee must be able to stand, walk, climb stairs, lift, and move equipment weighing up to 50 poundsPhysical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is consistent with that of a manufacturer or warehouseTravel: Must be able to travel locallyDriver’s License: Must possess and maintain a valid driver's license Qualifications We Prefer But Don’t Require Work Experience: 3 years of customer service, sales and management experience; knowledge of electrical industry The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.