SATCOM Help Desk SME

We need to output HTML fragment with sections: About the role? The posting includes "About Bering Dynamic Solutions" and "About this position: SATCOM Help Desk SME". We should not repeat job title as heading. Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include only sections that have real specific content. We have: - About the role: maybe "About this position: SATCOM Help Desk SME" can be considered About the role. We'll put

About the role

then paragraph(s) summarizing description. - Responsibilities: Essential Duties & Responsibilities list. Use

• . - Requirements: Required (Minimum Necessary) Qualifications includes education, experience, etc. Could be Requirements. - Qualifications: maybe Preferred Experience etc. Could be Qualifications. - Skills: maybe list of skills from required and preferred. - Pay: Wage/Salary Range: $129,355.20k (note weird formatting: $129, 355.20k maybe means $129,355.20? Actually "$129, 355.20k" maybe $129,355.20? We'll preserve as given: "$129, 355.20k". We'll include Pay section. - Schedule: "Schedule and Flexibility: Standard full-time schedule; mission requirements may require occasional after-hours support. Must be flexible and responsive to high-priority or urgent tickets." So we can include Schedule. - Benefits: Not mentioned explicitly. No benefits. So omit. - Also there is "Additional Qualifying Factors" includes drug screening, background check, clearance, etc. Could be part of Requirements or Qualifications. We'll maybe include under Requirements. - Also "Supervisory Responsibilities" line says no supervisory responsibilities; we can drop as filler? It's not substantive? Might be considered but it's a statement that there are none. Could be omitted as not needed? The instruction: remove boilerplate, duplicated lines. This line is not boilerplate but it's a statement about supervisory responsibilities. Might be considered minor metadata; we could fold into a short p or drop. Probably drop. - Also "DOT Covered/Safety-Sensitive Role Requirements" etc. Not needed. - Also "Necessary Physical Requirements" and "Work Environment" etc. Could be considered as part of Requirements? Might be considered but they are substantive. Could include under Requirements or a separate section like "Physical Requirements". But we only have allowed headings list; we could put under Requirements or maybe under Qualifications. But we need to preserve all substantive info. We could include a section "Requirements" that includes education, experience, physical requirements, etc. Or we could add a separate section "Physical Requirements" but not in allowed list. Better to incorporate into Requirements. - Also "Work Environment" could be part of Requirements or maybe a separate section but not allowed. We'll incorporate into Requirements. - Also "Additional Qualifying Factors" incorporate into Requirements. - Also "Shareholder Preference" and EEO statements: those are boilerplate EEO; remove. - Also "Applicants will be notified via phone or email within ten (10) business days of submittal." That's application instruction? It's about notification; could be considered application instructions; we should remove per instruction: remove application instructions. So drop. - Also "About Bering Dynamic Solutions" description: we can include as About the role? Actually About the company maybe not needed but we can include as part of About the role? The instruction: About the role heading for section headings (e.g. About the role, Responsibilities...). So we can put company description under About the role? Might be okay. Better:

  About the role

  SATCOM Help Desk SME position at Bering Dynamic Solutions (BDS), which delivers IT and professional services including network and systems administration, enterprise architecture, SharePoint, email operations, e-authentication, certification and accreditation, software design, programming, implementation, testing, Zero Trust implementation, telecommunications, land mobile radio maintenance, help desk support, IT transformation, and cybersecurity solutions.

  Then Responsibilities list. Then Requirements: include education, experience, military environment, customer service, troubleshooting, network fundamentals, documentation, communication, fast-paced, RMAs, etc. Also include physical requirements, work environment, additional qualifying factors (drug screening, background check, clearance, base access, shareholder preference? Actually shareholder preference is a preference not requirement; maybe put under Qualifications or Preferred). We'll keep shareholder preference under Qualifications? It's a preference for BSNC shareholders; could be under Qualifications as a preference. But we have separate Qualifications section maybe for preferred qualifications. We'll have: -

  Requirements

  (minimum necessary) -

  Qualifications

  (preferred) -

  Skills

  maybe combine skills from both? But we already have skills in requirements and qualifications. Could create Skills section summarizing key skills: technical documentation, troubleshooting, communication, etc. But we might duplicate. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But we have headings list; we can choose to include only those with real content. We have Pay, Schedule, Responsibilities, About the role, Requirements (including min qualifications), Qualifications (preferred), Skills (maybe not needed if covered). We could omit Skills if we feel it's redundant. Let's decide sections: - About the role - Responsibilities - Requirements (minimum necessary) - Qualifications (preferred) - Pay - Schedule That's six sections. Now we need to extract content precisely, preserving all substantive info, not inventing. Let's gather details. About Bering Dynamic Solutions paragraph: We'll copy the first paragraph: "Bering Dynamic Solutions (BDS) delivers a comprehensive suite of information technology and professional services. Our expertise includes network and systems administration, enterprise architecture and resource planning, SharePoint services, email operations, and e-authentication solutions. We specialize in certification and accreditation, software design, programming, implementation, and testing. BDS also provides Zero Trust implementation, telecommunications and land mobile radio system maintenance, help desk support, IT transformation services, and cybersecurity solutions." We'll include that as About the role. Now Responsibilities: list from "Essential Duties & Responsibilities" bullet points. List: - Serve as the primary technical expert for SATCOM Help Desk operations, including Tier I and Tier II support functions. - Provide exceptional customer service, ensuring timely, professional, and accurate responses to user inquiries. - Troubleshoot basic Government Computer (GC) connectivity, workstation issues, and network access problems. - Perform network troubleshooting, including diagnosing basic routing, switching, firewall, and connectivity issues. - Create, edit, and maintain technical documentation, SOPs, troubleshooting guides, and ticket updates. - Manage and supervise help desk personnel supporting the SMC, ensuring high-quality performance and adherence to procedures. - Oversee ticket creation, tracking, escalation, and closure using approved service desk systems. - Provide Tier I support for phone calls, initial diagnoses, and ticket tracking; provide Tier II support for more advanced maintenance, configuration, and issue resolution. - Coordinate shipment, RMA processing, and tracking of procured items in support of the SMC. - Maintain logs, reports, and metrics on ticket flow, recurring issues, asset conditions, and customer satisfaction trends. - Conduct regular communication with users, program managers, and engineering teams to coordinate troubleshooting and updates. - Ensure compliance with help desk policies, security directives, network guidelines, and DoD IT standards. - Train, mentor, and guide junior personnel to ensure consistent and quality support operations. - Recommend process improvements to increase efficiency, reduce ticket volume, and enhance user experience. We'll put each as
• . Now Requirements (minimum necessary): from "Required (Minimum Necessary) Qualifications": - Education Requirements: High school diploma or GED equivalent - Level of Experience Requirements: Minimum of four (4) years of IT customer support experience. - Minimum of two (2) years of experience in a military environment - Exceptional customer service skills and professionalism. - Basic troubleshooting skills for Government Computer (GC) connectivity issues. - Knowledge of network fundamentals and common network troubleshooting techniques. - Strong technical documentation skills, including writing SOPs, ticket notes, and system reports. - Excellent communication and interpersonal skills for interaction with customers, leadership, and technical teams. - Ability to work in a fast-paced help desk environment with shifting priorities. - Ability to handle RMAs, shipment coordination, and tracking procedures. Also from "Knowledge, Skills, Abilities, And Other Characteristics": - Understanding of SATCOM basics, network connectivity concepts, and common workstation/network issues. - Familiarity with DoD IT environments, ticketing systems, and GC connectivity troubleshooting procedures. - Strong time-management, organizational, and multi-tasking abilities. - Ability to work independently or as part of a help desk team. - Ability to mentor staff and ensure consistent performance across Tier I and Tier II support roles. - Skills in documenting workflows, drafting troubleshooting guides, and maintaining accurate support records. Also from "Necessary Physical Requirements": - Employees must always maintain a constant state of mental alertness. - Must be able to lift up to 25 pounds occasionally (for movement or inspection of equipment). - Must be able to sit or stand for extended periods while operating help desk systems or troubleshooting devices. - Must be able to walk to and from office or equipment areas for hands-on support. - Must be able to use standard office and IT equipment including computers, phones, and diagnostic tools. Also from "Work Environment": - Employees must always maintain a constant state of situational awareness. - Physical Setting: Work performed in a professional office/help desk environment with occasional visits to technical or equipment rooms. May require limited movement to support hands-on workstation troubleshooting. - Schedule and Flexibility: Standard full-time schedule; mission requirements may require occasional after-hours support. Must be flexible and responsive to high-priority or urgent tickets. (But schedule we will handle separately.) Also from "Additional Qualifying Factors": - As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. - If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations. - Must comply with all site-specific, DoD, and network security requirements. - May require obtaining a base access credential. - Direct interaction with users, help desk staff, and government representatives is routine. Also "Shareholder Preference BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job." This is a preference, not requirement; we could put under Qualifications. Now Qualifications (preferred): from "Preferred Experience": - Experience with SATCOM systems, baseband equipment, or tactical communications environments. - Experience with DoD ticketing systems such as Remedy, ServiceNow, or ITSM equivalents. - Basic knowledge of RMAs, logistics tracking, and equipment accountability processes. - Technical certifications (CompTIA A+, Network+, Security+, etc.) Also maybe "Preferred Experience with SATCOM systems..." etc. Now Pay: Wage/Salary Range: $129, 355.20k We'll output exactly as given: "$129, 355.20k". Might be weird but preserve. Schedule: from "Schedule and Flexibility": Standard full-time schedule; mission requirements may require occasional after-hours support. Must be flexible and responsive to high-priority or urgent tickets. We'll put that. Now ensure we don't include boilerplate like EEO, etc. Now produce HTML fragment:

  About the role

  ...

  Responsibilities

  • ...
  ...