Sat & Sun - Remote Care Coordinator - Chicago, IL

About the role

Open Arms Solutions is a premier private duty home care provider dedicated to helping seniors live independently and with dignity in the comfort of their own homes in Chicago area. We are looking for a compassionate and driven Community Care Coordinator to join our team and help us deliver exceptional care and support to our clients and caregivers on Saturdays and Sundays in a remote capacity.

Hours

Saturday & Sunday, 8 a.m. to 4 p.m.

Responsibilities

• Serve as the primary weekend liaison with community partners (Activities Directors, Executive Directors, Resident Committees, and Sales/Marketing teams) via phone, email, and virtual channels.
• Collaborate with non-competing senior care providers (PT/OT, hospice, and home health partners) to support coordinated weekend care and handoffs.
• Conduct remote, in-depth consultations and assessments with clients and families to develop tailored care plans that address medical, functional, and lifestyle needs.
• Guide clients and families through the intake and registration process (virtually or by phone), including care planning and budgeting for ongoing in-home services.
• Manage a weekend caseload as the main point of contact, monitoring active clients, addressing issues in real time, and ensuring a seamless, high-quality experience.
• Coordinate emergency coverage when scheduled caregivers are unable to work weekend shifts, partnering closely with scheduling and on-call leadership.
• Support weekend hiring and staffing decisions by providing input on caregiver performance, reliability, and fit, and reinforcing service standards with weekend staff.
• Match weekend and on-call caregivers to clients based on skill set, experience, personality, and lifestyle preferences to promote continuity and strong relationships.
• Conduct regular virtual quality assurance check-ins with clients and families over the weekend to confirm care plans are being followed and satisfaction remains high.
• Anticipate evolving client and family needs that surface over the weekend and offer proactive solutions and recommendations, handing off clearly to weekday teams.
• Act as a dedicated weekend liaison between clients, families, customer service, and scheduling teams to promote clear communication and rapid issue resolution.
• Maintain accurate, thorough, and confidential records for both clients and caregivers, updating weekend activity and escalations for weekday follow-up.
• Work scheduled Saturday and Sunday remote shifts to support urgent needs and demonstrate a commitment to 24/7 client well-being.
• Provide feedback to leadership on weekend trends, gaps, and opportunities to continuously improve service offerings and weekend operations.
• Participate as a weekend “super user” of cloud-based business systems, supporting process improvements and ensuring weekend workflows are correctly followed.

Qualifications

• 3–5 years of experience in a high-touch, client-facing role, preferably in senior care, private duty, or hospitality.
• Proven experience in care management, managing complex client relationships, and supporting or leading a team of professional caregivers.
• Strong communication, interpersonal, and problem-solving skills, with a high degree of discretion and professionalism.
• Knowledge of ADLs and IADLs for senior care clients.
• Experience working in a private duty/home care service company.
• Exceptional organizational skills and attention to detail.
• Proactive, service-oriented mindset with a genuine passion for providing extraordinary care.
• Proficiency in WellSky or other care management software and Microsoft Office 365.