SAP Support Manager

Broad Overview

We are looking for a talented and enthusiastic SAP Support Professional to provide 1st and 2nd level SAP support for a global pharmaceutical group. Working in a small team, you will have a high level of autonomy and be required to plan and manage work priorities both independently and with other user groups. This individual is expected to work at our Conshohocken, PA office on a hybrid schedule 3 days a week, with 2 work from home days.

Responsibilities

• Provide second level support on the SAP S4 HANA systems - troubleshoot issues, root cause analysis; test and correct with clear communication to reporting user on cause of the issue and its resolution.
• Act as a liaison between the company's business users and the IT department and any external partners.
• Escalate advanced technical issues to third parties or to the Business Systems Manager.
• Writing instructions; specifications, flowcharts.
• Facilitate meetings with team members and the business.
• Daily monitoring of ticketing system and timely follow up on any escalations.
• Oversee and manage the maintenance of SAP Master Data including Business Partner and Material Master.
• To carry out other reasonable tasks as required by the Business Systems Manager.

Requirements

• Previous minimum of 5 years' experience with SAP S4 HANA in a support function is essential.
• Previous experience working in a global pharmaceutical company.
• Very good working knowledge of at least 3 of the following SAP modules - FI/CO; SD; LE; WM; MM; PP.
• Exceptional interpersonal skills, with a focus on rapport building, listening and diagnostics.
• Strong verbal and written communication skills.
• Ability to express technical matters in business terms.
• Strong analytical and problem-solving abilities.
• The aptitude/ability to learn new technologies quickly (full training will be provided where required).
• The aptitude and ability to work in an organised manner, under pressure and methodically.
• Competent and organised with the ability to manage and prioritise workload, multi-task and manage a diverse mix of issues, responsibilities and challenges.
• Be a self-starter and able to work with remote UK-based management.

Qualifications

• Any knowledge of / experience with FIORI Apps and Reporting; SAP Analytics Cloud and SAP Security (User and Role) is an advantage.
• Any knowledge of / experience with Validation activities in a pharma compliant company is an advantage.

Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.