SAP Scrum Master Flex

Job Description

Scrum Master Purpose: Leads like teams/squads toward delivery of value while managing risk. Look for Retail domain exp.

Planning, Control and Delivery

• Responsible for using Agile principles to design, with the team, the work plan.
• Drives alignment on scope and work schedule within the team and across dependent teams as needed.
• Accountable for ensuring the process is adhered to.
• Facilitates work intake within team or teams.
• Ensures prioritization conversations are based on facts and influences team-level trade-offs where capacity is constrained.
• Responsible for working with teams and across teams to identify, manage and communicate dependencies that may impact timely business value delivery.
• Responsible for working with the team to assess delivery risk and implement counter-measures in order to reduce negative impacts to business value delivery.
• Responsible for assessing impacts of changes to program scope and priorities on team(s).
• Facilitates team change process and balances team sprint stability against change priority.
• Identifies the tools and resources the teams need to perform work effectively.
• Tracks resource pool/skills and communicates resource gaps/requirements to ensure team/output stability.
• Responsible for ensuring trade-off conversations occur where resource capacity is constrained.

Business Insights and Organizational Effectiveness

• Advanced Agile mindset.
• Responsible for facilitating cross-functional team and multi-team ceremonies.
• Performs basic Agile training and brings new ideas to the team. Expected to engage the support of organizational agile coaching where needed.
• Fluent with team operational metrics.
• Responsible for measuring meaningful metrics.
• Able to present and interpret team's data and results to identify issues and remove team impediments.
• Responsible for driving continuous process improvement in the team's value stream and champions a continuous improvement mindset and culture.
• Demonstrates and operates with an Agile mindset, committing to the role of developing their team's Agile capabilities that lead to high performance.
• Highly knowledgeable in a particular team(s) area.
• Responsible for quickly ramping up with new teams and stakeholders to existing team processes.

Communication and Partnerships

• Responsible for effectively communicating the right level of information about the team's progress and processes at the right time to all business partners and stakeholders.
• Demonstrated ability to communicate and present complex ideas in a concise manner with confidence and clarity at the manager level.
• Strong understanding and grasp of team structure to facilitate work and ensure collaboration of stakeholders and partners.
• Serves as a neutral arbitrator between roles, individuals and teams during conflict.
• Anchors on Agile principles and values as well as demonstrate ability to coach teams toward resolution resulting in shared purpose and positive outcomes.
• Responsible for facilitating all team ceremonies (planning, refinement, retrospectives) and keeping teams focused on achieving their goals and objectives.

Demonstrated Expertise and Capabilities

• Serves as an advanced-level resource for Agile thinking and process.
• Responsible for teaching and advancing the Agile capabilities of the team.
• Responsible for cultivating diverse teams.
• Builds a culture of inclusion across the organization.
• Able to drive results and influence others towards a business objective regardless of reporting structure.
• Competent at leading and ramping-up undefined teams from inception and facilitating team inter-dependency communications.
• Has successfully instilled an Agile mindset and team practices for one or more teams requiring some integration across systems, and potentially geographies, with diverse stakeholders.
• Through collaboration with product and engineering team members, able to unearth and understand technical risks and guide toward mitigation/resolution.
• Ideally has written code or has taken training in the computer science field.
• Excels at successfully working with team members to own and solve team level problems.
• Builds team alignment by asking concise questions that focus on outcomes that steer teams towards collective solutioning.