SAP Production Support

About the Role

BlueOval Battery Park Michigan (BOBM) is seeking an experienced SAP L1 Production Support Specialist to support and coordinate SAP S/4HANA Public Cloud operations across multiple business functions, including Finance, Purchasing, Master Data Management, HR, Supply Chain, Warehouse Operations, Banking, and Supplier Collaboration. This role is ideal for a candidate with strong SAP production support, incident management, and project coordination experience who thrives in a fast-paced manufacturing environment.

Responsibilities

• Serve as the primary point of contact for SAP S/4HANA production support activities.
• Manage and prioritize support tickets and incidents using JIRA, ServiceNow, and SAP Cloud ALM (CALM).
• Ensure SLA compliance and coordinate escalations to L2/L3 support teams.
• Investigate issues, document root causes, and drive timely resolution.
• Develop and maintain dashboards and scorecards to track incidents, support performance, and key operational metrics.
• Support month-end close activities and finance-related SAP processes.
• Assist with accounting, treasury, banking, intercompany transactions, and related financial operations.
• Support integrations involving purchasing, supplier interfaces, master data management, APIs, middleware platforms, and Advance Shipping Notice (ASN) processes.
• Assist with SAP Identity and Access Management, including user provisioning, deprovisioning, and access modifications.
• Coordinate SAP training schedules and certification tracking.
• Maintain training materials and job aids for end users.
• Create reporting and dashboards to monitor training completion and user readiness across business workstreams.

Qualifications

• Bachelor's degree required.
• 5+ years of hands-on SAP ERP/SAP S/4HANA experience.
• 10+ years of IT project management experience leading complex technology initiatives.
• Experience supporting SAP S/4HANA production environments and managing incidents.
• Minimum one full lifecycle implementation of SAP S/4HANA Public Cloud.
• Strong experience with: SAP S/4HANA Public Cloud, SAP Cloud ALM (CALM), JIRA and ServiceNow, SAP ERP, API and middleware integrations, Master Data Management (MDM), Purchasing and supplier integrations, Finance, treasury, banking, and accounting processes.
• Proven ability to develop dashboards, scorecards, and KPI reporting.
• Excellent communication, stakeholder management, and organizational skills.

Preferred Qualifications

• SAP Activate Methodology or Project Management certification.
• SAP certifications in S/4HANA, Security, GRC, FICO, or related areas.
• Experience with ITIL incident, problem, and change management practices.
• Experience in automotive, battery manufacturing, or large-scale manufacturing environments.
• Familiarity with BOBM workstreams and SAP Cloud ALM.

Technical Skills

• SAP S/4HANA Public Cloud
• SAP ERP
• SAP Cloud ALM (CALM)
• JIRA
• ServiceNow
• API Integration
• Middleware Technologies
• Change Management
• Java (preferred)

This position offers the opportunity to play a critical role in supporting next-generation manufacturing operations while driving SAP stability, user enablement, and business process excellence across Ford's BlueOval Battery Park Michigan facility.