SAP ERCS Manager

About the role

Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services, and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension, and customer satisfaction and loyalty.

In Accenture Consulting, we work with C-suite executives, leaders, and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate.

Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent, and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Requirements

• Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery, or Customer Transformation project delivery.
• Minimum of 3 years of functional experience in/with SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Bonus Points

• At least 2 years of experience in an advisory or consulting role.

Skills

• Improvise and adapt to lead clients and teams through change and ambiguity.
• Gained the trust of clients and partnered with them to design business processes, lead design thinking workshops, develop business cases, deliver agile projects, develop new operating models, manage talent and change, and co-create intellectual property.

Benefits

• Impactful projects with leading clients in the CNR Industry on transformative initiatives.
• Collaborative work culture that values professional growth and development.
• Competitive compensation and extensive benefits package.
• Medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan with bonus opportunities.
• Paid holidays and paid time off.

For more details, visit U.S. Employee Benefits | Accenture.

Pay

Compensation at Accenture varies depending on a wide array of factors, including but not limited to the specific office location, role, skill set, and level of experience. Below are the annual salary ranges for this role by location:

• California: $94,400 to $293,800
• Cleveland: $87,400 to $235,000
• Colorado: $94,400 to $253,800
• District of Columbia: $100,500 to $270,300
• Illinois: $87,400 to $253,800
• Maine: $80,400 to $216,200
• Maryland: $94,400 to $253,800
• Massachusetts: $94,400 to $270,300
• Minnesota: $94,400 to $253,800
• New York: $87,400 to $293,800
• New Jersey: $100,500 to $293,800
• Virginia: $87,400 to $270,300
• Washington: $100,500 to $270,300