SAP ERCS Consultant

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services, we bring together capabilities across strategy, consulting, technology, operations, and deep industry expertise to create and deliver solutions and services for our clients.

About the role

Within Accenture's Utilities Practice, we use our deep industry expertise in digital customer engagement and operations, connected energy services, and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension, and customer satisfaction and loyalty. We work with C-suite executives, leaders, and boards of the world’s leading organizations to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment.

Travel may be required for this role, ranging from 25% to 100% depending on business need and client requirements.

Requirements

• Minimum of 3 years of experience in the Utility Industry, specifically in Customer Service or Customer Transformation project delivery.
• Minimum of 2 years of functional experience in SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).

Preferred Qualifications

• At least 2 years of experience in an advisory or consulting role.
• Experience in designing business processes, leading design thinking workshops, developing business cases, delivering agile projects, developing new operating models, managing talent and change, and co-creating intellectual property.

Skills

• Ability to improvise and adapt to lead clients and teams through change and ambiguity.
• Proven ability to gain client trust and partner effectively with them.

Benefits

• Impactful projects with leading clients in the CNR Industry.
• Collaborative work culture that values professional growth and development.
• Competitive compensation and extensive benefits, including medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan with bonus opportunities.
• Paid holidays and paid time off.

For more details, visit U.S. Employee Benefits | Accenture.

Pay

Compensation varies based on location, role, skill set, and level of experience. Below are the annual salary ranges for this role by location:

• California: $70,350 to $205,800
• Cleveland: $59,100 to $164,600
• Colorado: $63,800 to $177,800
• District of Columbia: $68,000 to $189,300
• Illinois: $59,100 to $177,800
• Maine: $54,400 to $151,400
• Maryland: $63,800 to $177,800
• Massachusetts: $63,800 to $189,300
• Minnesota: $63,800 to $177,800
• New York: $66,300 to $205,800
• New Jersey: $68,000 to $205,800
• Virginia: $59,100 to $189,300
• Washington: $80,200 to $189,300

Schedule

This role may require travel ranging from 25% to 100% depending on business need and client requirements.