SAP ERCS Associate Director

Location: Raleigh, NC – US based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a Business Services environment.

Responsibilities

• Lead transformation programs in Energy Retail and Customer Operations, focusing on digital and operational enhancements
• Serve as a trusted advisor to C-suite executives, influencing key enterprise initiatives and direction
• Define market-leading offerings in Energy Retail and Customer Transformation to enhance customer experience
• Originate and lead strategic sales pursuits, shaping deal strategy and developing value propositions
• Oversee delivery teams to ensure high-quality project outcomes and accountability
• Act as a thought leader in the Utilities industry, contributing to client workshops and intellectual property
• Build and mentor high-performing teams, fostering a culture of leadership and inclusivity

Qualifications

• 12+ years of experience in the Utilities sector, especially in Energy Retail and Customer Operations
• Extensive experience in large-scale transformation programs like SAP CIS implementations
• Proven advisory capability, cultivating relationships with executive stakeholders
• Strong consulting background with a track record in managing P&L and business outcomes
• Deep knowledge of digital transformation and customer experience improvement through analytics and AI
• Successful at originating and closing new business, enhancing revenue growth
• Outstanding communication skills, able to convey complex concepts to executive audiences

Benefits

• Engage in impactful projects with top-tier clients in the CNR Industry
• Join a collaborative work culture that values growth and development
• Competitive compensation and extensive benefits including medical, dental, and 401(k)

Pay

$300,000 – $360,000 annually