SAP Engagement Delivery Lead

About the role

The role involves leading end-to-end delivery of SAP enterprise business process managed services, ensuring operational excellence, meeting SLAs and KPIs, and driving continuous improvement. This role requires travel as needed and applicants must be authorized to work in the U.S. without sponsorship. The position emphasizes professionalism, integrity, and teamwork in a collaborative environment.

Responsibilities

• Managing complex functional, operational, and client issues as the primary escalation point.
• Overseeing order-to-cash and financial operations, including billing, receivables, and collections.
• Partnering with finance teams for period-end close, audit readiness, and compliance.
• Leading onshore and offshore teams responsible for SAP support, talent development, and quality assurance.
• Managing incident, change, and release processes, including planning and testing cycles.

Qualifications

• At least five years of recent SAP S/4HANA functional experience, with three years in a leadership role supporting SAP clients.
• Bachelor’s degree from an accredited institution.
• Expertise in ATR, OTC, and STP modules and integration with BTP teams.
• Proven experience in delivering managed services, financial operations, and client-facing communication.
• Strong leadership skills for distributed teams, operational governance, and risk management.
• Excellent communication, analytical, and presentation skills.