SAP Engagement Delivery Lead

Role Overview

The Lead Specialist, SAP Engagement Delivery Lead, is responsible for overseeing end‑to‑end delivery of SAP enterprise business process managed services, ensuring operational excellence and continuous improvement.

Responsibilities

• Lead delivery for SAP workstreams such as STP, ATR, and OTC, meeting SLAs, KPIs, and contractual expectations.
• Serve as the escalation point for complex functional and operational issues, guiding resolution and standardization.
• Manage order‑to‑cash and financial processes, including billing, invoicing, receivables, collections, and support for ATR activities.
• Collaborate with Finance teams on period‑end close, audit readiness, and compliance.
• Lead onshore/offshore functional teams responsible for SAP support, talent development, and quality assurance.
• Govern incident, problem, change, and release management processes, including testing cycles.

Qualifications

• Minimum five years of recent SAP S/4HANA functional experience; at least three years in a leadership role supporting SAP S/4HANA clients.
• Bachelor’s degree from an accredited institution.

Skills

• Deep expertise in ATR, OTC, STP modules, and integration with BTP teams.
• Proven experience delivering managed services, financial operations, and complex process support.
• Strong leadership of distributed teams, client communication, and risk management skills.
• Excellent verbal and written communication, analytical, and presentation skills.

Additional Information

The role requires the ability to adapt in a collaborative environment, uphold professionalism, and support continuous improvement initiatives. Travel may be necessary. Candidates must be authorized to work in the specified location without visa sponsorship.