SAP Application Support Specialist (Korean Bilingual)

Client: Korean IT Services and IT Consulting • Location: Plano, TX • Employment Type: 1-year contract (W-2) • Visa Support: Not provided

About the Role

We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems. The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.

Responsibilities

• Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
• Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
• Review source code and system configurations to assist in root cause identification.
• Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
• Document all customer interactions, issue details, and resolutions in accordance with established procedures.
• Communicate technical findings clearly and professionally to both technical and non-technical audiences.
• Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

Qualifications

• Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies).
• Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
• Experience with database modeling using RDBMS (e.g., Oracle, MS SQL, MariaDB) preferred.
• Understanding and experience in system development lifecycle preferred.
• Demonstrated ability to interpret and analyze complex source code and technical documentation.
• Strong analytical, diagnostic, and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
• High degree of professionalism, accountability, and customer service orientation.
• Prior experience in client-facing roles preferred.
• Bilingual in English and Korean required.

Pay

Up to $6,000 per month (DOE).

Schedule

Onsite, Monday–Friday, 9:00 AM–6:00 PM.

Benefits

• 401K match (no insurance provided).