IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)

Job Summary

Key Responsibilities

• Provide onsite IT support for office and retail staff, resolving hardware, software, and network issues.
• Troubleshoot desktops, laptops, printers, phones, POS terminals, and peripherals.
• Set up, configure, and deploy new IT equipment (PCs, monitors, scanners, registers, etc.).
• Install, update, and maintain software, OS patches, and security updates.
• Aid with SAP-related issues (user access, printing errors, basic troubleshooting).
• Diagnose and resolve POS system malfunctions (receipt printers, barcode scanners, payment terminals).
• Ensure stable wired/wireless network connectivity across locations.
• Maintain IT asset inventory and keep documentation up to date.
• Support new hire onboarding & offboarding (account setup, hardware provisioning, access management).
• Manage and prioritize helpdesk tickets, escalating complex issues when necessary.
• Cook up with vendors for equipment repairs and service requests.

Qualifications & Requirements

• Bilingual proficiency in Korean and English (written & spoken).
• 2+ years of IT support experience, preferably in office + retail environments.
• Bachelor's degree in Computer Science, IT, or related field (preferred).
• Hands-on experience with SAP & POS troubleshooting (a plus, not required).
• Proficient in Windows OS, macOS, iOS, Microsoft 365, and basic networking.
• Familiarity with remote support tools, imaging software, and ticketing systems.
• Ability to lift/move equipment (up to 50 lbs).
• Strong problem-solving skills with the ability to diagnose root causes.
• Customer-focused attitude with excellent communication skills.
• CompTIA A+, Network+, or similar certifications (a plus).
• Must be available for onsite work at both office and retail locations.