Sample Lab Technician - Level 1

Compensation: $45,000 - $65,000 (based on qualifications)

About the role

This position is responsible for testing, validating, and recommending specific printing systems for a wide variety of customer products and substrate material, providing representative samples to the sales team or the end user(s). The sample process involves printing with coding and marking printers on customer product substrates, with frequent communication to and from the Sales team. In addition to the sample process, the technician will assist with administrative functions such as check-in and validation of sample requests, reporting of sample completion, sample trends, forecasting, and communication of sample status to the Sales team.

Location: Gurnee (Lakeside)

Responsibilities

• Prepare high-quality laser, ink, ribbon, and vision samples that meet all required application specifications in a timely manner
• Document and catalogue sample parameters and other relevant data via Sample Lab Database (Salesforce)
• Verify content and quality of all machine-readable codes (linear barcodes, Data Matrix codes, etc.)
• Provide technical support to internal and external customers regarding samples
• Maintain Sample Lab equipment and working environment in good working order and per safety requirements
• Establish and maintain up-to-date knowledge of Domino technologies and related products
• Clearly and accurately describe results of each individual sample completed relative to requested specifications
• Display creative problem-solving to advise sample and application improvements and solutions
• Provide sample-related basic technical and commercial training to new Account Managers
• Receive sample substrates from the Shipping Department and transport them to the Sample Lab for validation
• Communicate with Account Managers upon the arrival of substrate
• Verify content of requests and communicate any inaccuracies that may prevent sampling
• When necessary, virtually meet with Account Managers and possibly customers to ensure all sample requirements are clear and understood

Requirements

• Associate degree preferred; or 2 years of job-related technical experience
• Preferred understanding of the fundamentals of coding and marking printing, such as scribing lasers, inkjet technology, chemical safety, and substrate response

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Excellent communication skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office (PowerPoint, Word, and especially Excel)
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and seek help when necessary

Physical Demands

• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
• Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required
• Physical demand requirements are more than those for Sedentary Work

Health & Safety Concerns

• Chemical hazards: solvents, adhesives, paints, toxic dusts, and other potentially toxic fumes or acids
• General office environment

About Domino

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences—a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building, and construction. Our technology prints onto products you encounter every single day, from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in—and everything in between.

Domino Amjet is the leader in digital printing with innovative, state-of-the-art inkjet digital printing technology and a customer-focused mission. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors in over 120 countries, employing over 2,600 people worldwide with manufacturing facilities in the UK, China, Germany, India, Sweden, and the USA.

Domino North America is proud to be part of the Top 15 Best Places to Work in Illinois in 2023, with an Employee Net Promoter Score (eNPS) consistently above 50.

Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with Employer Contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company-paid Life and AD&D Insurance, short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with generous employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays, and Company Holidays
• Annual Bonus
• Summer Friday Program (May to October)*
• Company closure between Christmas and New Year’s*
• Hybrid or fully remote work schedules*

*Please note, due to business needs, these programs may not be available for all positions.