Sample Lab Technician - Level 1

About the Role

This position is responsible for testing, validating, and recommending specific printing systems for a wide variety of customer products and substrate materials. The role involves providing representative samples to the sales team or end users, printing with coding and marking printers on customer substrates, and maintaining frequent communication with the Sales team. The technician will also assist with administrative functions such as check-in and validation of sample requests, reporting, forecasting, and communicating sample status.

Responsibilities

• Prepare high-quality laser, ink, ribbon, and vision samples that meet all required application specifications in a timely manner.
• Document and catalogue sample parameters and other relevant data via the Sample Lab Database (Salesforce).
• Verify content and quality of all machine-readable codes (linear barcodes, Data Matrix codes, etc.).
• Provide technical support to internal and external customers regarding samples.
• Maintain Sample Lab equipment and working environment in good working order and per safety requirements.
• Establish and maintain up-to-date knowledge of Domino technologies and related products.
• Clearly and accurately describe results of each individual sample completed relative to requested specifications.
• Display creative problem-solving to advise sample and application improvements and solutions.
• Provide sample-related basic technical and commercial training to new Account Managers.
• Receive sample substrates from the Shipping Department and transport them to the Sample Lab for validation.
• Communicate with Account Managers upon the arrival of substrates and verify content of requests.
• When necessary, virtually meet with Account Managers and customers to ensure all sample requirements are clear and understood.

Requirements

• Associate degree preferred; or 2 years of job-related technical experience.
• Preferred understanding of the fundamentals of coding and marking printing, such as scribing lasers, inkjet technology, chemical safety, and substrate response.

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent communication skills.
• Able to work with different levels of employees/customers.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong knowledge of Microsoft Office (PowerPoint, Word, and especially Excel).
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and seek help when necessary.

Physical Demands

Light work involving exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Tasks may include pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing.

Health & Safety Concerns

• Exposure to chemical hazards such as solvents, adhesives, paints, toxic dusts, and potentially toxic fumes or acids.
• General office environment.

About the Company

Domino North America, also known as Domino Amjet, is the US and Canadian division of Domino Printing Sciences—a global expert in industrial printers. Specializing in digital printing presses and traceability solutions, Domino serves sectors including food, beverage, life sciences, packaging, cleaning, personal care, building, and construction. The company's technology prints on everyday products such as beverage cans, household goods, industrial glass, and cardboard boxes. Domino Amjet leads in digital printing with innovative inkjet technology and a customer-focused mission. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and over 200 distributors in more than 120 countries, employing over 2,600 people worldwide. Domino North America was recognized as one of the Top 15 Best Places to Work in Illinois in 2023, with an Employee Net Promoter Score consistently above 50.

Benefits

• PPO and High-Deductible Health Plans.
• Health Savings Account with employer contributions.
• Flexible Spending Accounts.
• Dental and Vision Plans.
• Company-paid Life and AD&D Insurance, short-term and long-term disability insurance.
• Voluntary life and AD&D insurance for employees and eligible dependents.
• 401(k) Retirement Plan with generous employer match.
• Voluntary benefits such as pet insurance and legal assistance.
• Paid Parental Leave and Paid Volunteer Day.
• Vacation, Sick Days, Floating Holidays, and Company Holidays.
• Annual Bonus.
• Summer Friday Program (May to October).
• Company closure between Christmas and New Year's.
• Hybrid or fully remote work schedules (availability depends on business needs).

Pay

$45,000 - $65,000 (based on qualifications).