Salon + Spa Concierge

About the role

Do What You Love, Love What You Do. Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
• Continually be focused on hospitality, guest care, and service excellence
• Partner with Institute team members to understand details of services (i.e. products used, length of service, etc.) and how to properly schedule appointments accurately to ensure a quality experience for guests
• Implement effective selling strategies to up-sell services and notify guests of specials
• During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience
• Pre-book appointments for guests
• Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and timely manner
• Communicate inventory shortage challenges and incidents to the Salon + Spa Manager
• Maintain a high level of professionalism with students, team members, and guests
• Maintain all safety and security standards and identify and communicate