SALESPERSON

Qualifications

• High school diploma or equivalent
• Driver's License
• Sales License
• Ability to read and comprehend instructions and information
• Professional personal appearance
• Excellent communication skills
• Ability to meet company's production and quality standards

Physical Requirements

• Spend time outdoors in the weather and elements
• Spend time indoors in air-conditioned areas
• Sit on a regular basis
• Stand on a regular basis
• Walk on a regular basis
• Bend, twist, and/or stoop infrequently
• Kneel and/or squat infrequently
• Lift up to 50 lbs infrequently
• Reach and/or lift overhead infrequently
• Climb stairs
• Repetitive hand/finger movement on a regular basis
• Grasp/grab with hands infrequently
• Push and pull infrequently

Expectations

• Devote himself/herself to insuring satisfaction to customers
• Determine management, production, and quality requirements by asking questions and listening
• Attend Company Meetings As Required
• Maintain a follow-up system that encourages follow through with assigned projects
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Understand the terminology of the business and keep abreast of technology changes in products and services
• Know and understand the federal, state, and local requirements which govern the company’s business
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management
• Interact well with others and be a positive influence on employee morale
• Uphold the company’s non-disclosure and confidentiality policies and agreements
• Work evening, weekend, and holiday work hours as required

Job-Specific Expectations

• Be directly responsible for selling vehicles at dealership gross profit, volume, and customer satisfaction standards, as set at the sole discretion of the dealership
• Cook with the sales manager to set and meet new and used sales quotas
• Meet the profit margin goals for vehicle sales
• Be polite and friendly and greet customers promptly
• Consistently follow the outlined sales process
• Utilize floor time effectively in meeting the customers needs and soliciting sales
• Determine each customer’s vehicle needs by asking questions and listening
• Display and test drive vehicles
• Verify that customers are qualified for their wants, needs, and ability to buy
• Maintain current knowledge and familiarity with new products, features, accessories, etc., and their benefits to customers
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Understand the terminology of the automobile business and keep abreast of technology changes in the product
• Perform pre-delivery inspection and road test before delivery to customer
• Deliver vehicles to customers after purchase
• This process ensures that the customer understands the vehicle’s operating features, warranty, and paperwork, and it lays the foundation for customer loyalty
• Understand equity and values, and be able to explain depreciation to customer
• Conduct telephone transactions courteously and promptly
• Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales
• Move and arrange display vehicles on showroom and on lot as directed by management
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Know and understand the federal, state, and local laws which govern retail auto sales
• Attend pertinent training and stay current with sales department concerns and sales techniques
• Attend sales meetings