Salesperson

Responsibilities

• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
• Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies.
• Conducts vehicle test drives and ensures all speed limits and other rules of the road are followed.
• Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer.
• Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
• Learns to overcome objections, ask for the sale, negotiate price, complete sales or purchase agreement, and explain and offer warranties, service, and finance.
• Maintains accurate sales documentation.
• Maintains high CSI (Customer Satisfaction Index) a MUST!!
• Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
• Negotiates sale closure in a clear, concise, and highly ethical fashion.
• Possesses excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Possesses excellent telephone and customer service skills, including the ability to smile.
• Works independently with minimal supervision.
• Multi-tasks effectively.
• Strives to respect and facilitate teamwork within all departments.
• Strives to be a self-starter and self-motivator.

Qualifications

• Must have 2 years plus automotive sales experience preferred.
• Previous sales or customer service experience (any industry) a plus.
• Able to achieve goals with limited direct supervision.
• Able to work independently with minimal supervision.
• Able to multi-task.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Able to develop relationships with vendors.
• Able to work well in a process driven environment.
• Professional appearance and work ethic.
• Bilingual a PLUS!