Salesperson

Essential Duties and Responsibilities

• Mets dealership sales goals.
• Maintains Customer Satisfaction Index (CSI) at or above company standards.
• Greets customers and determines make, type, and quality of vehicle desired.
• Explains features and demonstrates operation of vehicle in showroom or on road.
• Suggests optional equipment for customer to purchase.
• Computes and quotes sales price, including tax, trade-in allowance, and discount.
• Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
• Arranges for delivery and registration of vehicle.
• Researches availability of models and optional equipment.
• Engages in business development.
• Addresses customer concerns.
• Follows Safeguards rules and regulations.

Qualifications

• Prior sales experience preferred.
• Verbal and writing ability: reads and comprehends instructions, correspondence, and memos; effectively presents information in one-on-one and small group situations to customers and other employees.
• Math ability: adds, subtracts, multiplies, and divides.
• Reasoning ability: applies common sense understanding to carry out instructions; deals with standardized situations.

Environment

• Demands: Duties are performed throughout the dealership, both indoors and outdoors and on customer test drives. May be exposed to various work environments and required to perform a variety of tasks.
• Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear; frequently required to stand; walk; and sit.

Competencies

• Analytical: Collects and researches data, uses intuition and experience to complement data; develops alternative solutions.
• Problem Solving: Gathers and analyzes information skillfully, develops alternative solutions.
• Technical Skills: Strives to continuously build knowledge and skills.
• Customer Service: Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
• Interpersonal: Focuses on solving conflict, not blaming.
• Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification.
• Team Work: Balances team and individual responsibilities, contributes to building a positive team spirit.
• Leadership: Inspires and motivates others to perform well, inspires respect and trust.
• Ethics: Works with integrity and ethically, upholds organizational values.
• Organizational Support: Follows policies and procedures.
• Attendance/Punctuality: Is consistently at work and on time, arrives at meetings and appointments on time.
• Dependability: Follows instructions, responds to management direction.
• Initiative: Volunteers readily.
• Motivation: Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles.
• Planning/Organizing: Uses time efficiently, sets goals and objectives.
• Professionalism: Treats others with respect and consideration regardless of their status or position.

Company Information

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit this link.