Salesforce Transformation Lead

Key Responsibilities

• Own the long-term CRM vision, strategy, and roadmap with Salesforce as the system of record
• Lead the CRM transformation from legacy platforms to Salesforce, from inception through stabilization and optimization
• Ensure Salesforce capabilities align to business strategy, growth objectives, and customer experience goals
• Serve as the primary business and technology owner for Salesforce post-implementation

Responsibilities

• Lead and deliver a large-scale Salesforce migration under an aggressive timeline
• Oversee all phases of delivery: discovery, design, configuration, integration, data migration, testing, deployment, and hypercare
• Manage scope, risks, dependencies, and tradeoffs to ensure successful and timely outcomes
• Ensure high data quality, security, scalability, and performance standards

Stakeholder & Team Leadership

• Partner with executive sponsors, business leaders, IT, and external system integrators
• Drive alignment across Sales, Marketing, Service, and Operations teams
• Provide clear executive updates, outcome tracking, and decision support
• Build strong cross-functional governance and operating rhythms

Change Management & Adoption

• Lead enterprise-wide change management and adoption strategy for Salesforce
• Partner with training, enablement, and communications teams to drive user readiness
• Establish adoption metrics and continuous feedback mechanisms
• Act as a change champion, embedding standardized processes and Salesforce best practices

Platform Stewardship

• Provide thought leadership on Salesforce architecture, product selection, and integration patterns
• Guide decisions across Salesforce platforms (Sales Cloud, Service Cloud etc., as applicable)
• Ensure ongoing optimization, release management, and platform health post-go-live

Required Qualifications

• 8+ years of experience leading CRM programs, digital transformations, or enterprise technology initiatives
• Extensive prior experience leading Salesforce implementations, preferably in complex or enterprise environments
• Proven track record delivering CRM transformations under tight timelines
• Strong experience in change management, process transformation, and user adoption
• Experience managing system integrators and external delivery partners
• Excellent executive communication, leadership presence, and decision-making skills

Preferred Qualifications

• Salesforce certifications (Administrator, Platform App Builder, Sales/Service Cloud Consultant, or similar)
• Experience owning Salesforce as a long-term enterprise platform, not just a one-time implementation
• Familiarity with Agile or hybrid delivery models
• Experience operating in fast-paced, highly matrixed organizations