Property Transformation Lead

Responsibilities

• Work directly with the Property COO and senior leaders to define the overall transformation strategy and multi-year roadmap for the property insurance business.
• Lead the execution of transformation programs—overseeing project planning, resource management, governance, stakeholder alignment, risk assessment, change enablement, and benefits realization.
• Identify critical areas for transformation across underwriting, claims, policy administration, distribution, and customer service; establish clear objectives and measurable outcomes.
• Cook up and engage cross-functional teams (operations, underwriting, claims, IT, analytics, compliance, customer experience, etc.) to ensure seamless delivery of transformation programs.
• Develop transformation program structures, governance frameworks, and operating models to enable effective decision-making and accountability.
• Drive adoption of new processes, systems, and capabilities by supporting organizational change management, communication, and training activities.
• Monitor and report on program status, value realization, KPIs, and emerging challenges to the Property COO and executive committee.
• Foster a culture of innovation, continuous improvement, and collaboration throughout transformation efforts.
• Stay abreast of industry trends, market forces, and emerging technologies to inform transformation priorities and future-state design.
• Act as a thought leader and trusted advisor to the executive team on continuous business modernization and operational excellence.
• Provide mentoring and direction to project managers, workstream leads, and operational leaders involved in transformation initiatives.

Qualifications

• Bachelor’s degree in Business, Insurance, Organizational Development, or related field (Master’s/MBA preferred).
• 12+ years of experience leading complex business transformation or large-scale change programs, with significant exposure to property insurance operations (property experience required).
• Track record of delivering transformational initiatives that integrate people, process, and technology—preferably within the insurance sector.
• Extensive experience developing and executing multi-year roadmaps, program management, and change enablement.
• Skilled in organizational design, process optimization, digital transformation, and operating model redesign.
• Proven leadership of large, cross-functional teams and vendor/partner relationships.
• PMP, Prosci, Lean Six Sigma, or other relevant certifications are highly desirable.
• Exceptional communication, leadership, influence, and stakeholder engagement skills; ability to present at C-suite and board levels.
• Strong analytical, problem-solving, planning, and business acumen.
• Able to thrive in a dynamic, fast-paced, and ambiguous environment; comfortable navigating change and uncertainty.