Salesforce Tester (Software Development Specialist 2)

About the role

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through programs including Cash and Food Assistance, Employment Services and Workforce Development, Unemployment Insurance, Adult Protective Services, and Child Support. The Office of Information Services (OIS) develops and operates automated information systems that deliver health, human, and employment services to millions of recipients, making it one of the largest and most complex IT organizations in Ohio state government.

The Salesforce Tester supports reliable, user‑focused delivery of Salesforce platform solutions by validating new functionality, integrations, and custom components such as flows, Apex code, and Lightning features. This role ensures releases are stable, secure, and aligned with agency and statewide quality standards. You will collaborate with product owners, developers, and business stakeholders to understand requirements, refine test scope, and identify risk areas. The work includes preparing test data, creating and maintaining test cases, executing manual and automated tests, and validating behavior across end‑to‑end workflows and API integrations. Clear communication and strong analytical skills are essential as you provide testing insights within Agile teams and across multiple initiatives. The position also involves maintaining documentation, coordinating testing activities, and supporting consistent, compliant testing practices within the Salesforce environment.

Responsibilities

• Designing and performing system analysis
• Recommending application solutions
• Testing & correction programs as it relates to testing and implementation
• Produce, assist, and edit documentation
• Execute development tasks such as read, write, extract
• Work with business personnel to identify and document system software requirements
• Perform post production support
• Conduct routine maintenance and enhancements for business applications
• Assist in the review and evaluation of software development methodologies

Qualifications

Candidates must meet one of the following combinations of education and experience, including 12 months of work experience in the primary technology (Salesforce) as specified by the agency position description:

• Option 1: 48 months combined work experience in any combination of: designing and performing systems analysis; developing and/or modifying programs for computer applications; recommending application solutions and/or testing and correcting programs as it relates to testing and implementation; and assisting with documentation.
• Option 2: Completion of an associate core program in computer science or information systems plus 30 months combined work experience in the areas listed above.
• Option 3: Completion of an undergraduate core program in computer science or information systems plus 24 months combined work experience in the areas listed above.
• Option 4: Equivalent of minimum class qualifications for employment as noted above.

Note: The official position description on file with the designated agency reflects the required primary technology directly relating to the duties of the position. Only applicants possessing experience in the required primary technology listed in the position description and job posting will be considered.

Benefits

• Medical coverage
• Free Dental, Vision, and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave, and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Benefits eligibility is dependent on a number of factors. The Agency Contact listed above can provide specific benefits information for this position.

Compensation

Starting salary for non-state employees will be Step 1 of pay range 34 ($38.01/hour). The current pay table can be found at the OCSEA Pay Table. These ranges provide a standardized pathway for pay increases: with continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

Schedule

Permanent, full-time. Standard workdays are Monday through Friday, with hours between 7:00 a.m. and 6:00 p.m.

Location

This position will be headquartered in an ODJFS facility in one of the following cities, with consideration given to proximity to the applicant's home address:

• Columbus – James A. Rhodes State Office Tower, 30 E. Broad Street, Columbus, OH 43215
• Akron – 172 S. Broadway Street, Akron, OH 44308
• Dayton – 6680 Poe Avenue, Dayton, OH 45414

Additional information

• This position is not eligible for sponsorship.
• Selection Priority: Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from other candidates will only be considered if an internal OCSEA applicant is not selected.
• Background check: The final candidate will be required to undergo a criminal background check; some positions may require fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
• ADA: Ohio is a Disability Inclusion State. Reasonable accommodation is provided in accordance with the ADA. For accommodation requests during the selection process, contact ada_public@jfs.ohio.gov.
• Drug-Free Workplace: The State of Ohio prohibits the use of marijuana (recreational/non-medical cannabis). This position may be subject to additional restrictions under the State of Ohio Drug-Free Workplace Policy (HR-39).

Contact: odjfscareers@jfs.ohio.gov | Union: OCSEA | Classification: Classified | Primary Job Skill: Software Development/Implementation