Salesforce Technical Product Owner (Chicago Hybrid)
About the role
We are seeking a highly skilled and motivated Salesforce Technical Product Owner to lead and drive our Sales Cloud initiatives. As a key member of our team, you will be responsible for shaping the technical direction of the Sales Cloud platform, ensuring architectural alignment with business objectives, and delivering exceptional system performance.
Responsibilities
Develop a clear technical product strategy and multi-year vision for Salesforce, defining the product's long-term roadmap while ensuring alignment with the overall business strategy
Collaborate and Lead the Sales projects and programs by coordinating with the cross functional IT teams and business partners
Collaborate with engineering teams to design and deploy custom solutions that integrate seamlessly with existing systems, transforming business requirements into clear and actionable technical specifications
Enforce architectural design reviews and governance frameworks to prevent platform disruptions, ensuring all shared objects and permissions are identified before implementation
Identify and prioritize opportunities for code cleanup, component redesign, and technical debt reduction to maintain environment stability and improve system usability
Serve as a subject matter expert for Salesforce Sales Cloud, continuously deepening your expertise on platform features and functionalities to facilitate ongoing improvements
Champion the needs of end-users by providing comprehensive training, support, and guidance to ensure they fully leverage Salesforce capabilities and adhere to best practices
Data Driven / Prioritization: Bring a data-driven approach to the product and provide insights into how the product is performing and capturing business value. Using those data insights, prioritize effectively to drive the product forward using data insights to make decisions for the product
Cross-Functional Team Collaboration: Collaborate with cross-functional teams in the successful delivery of product enhancements, ensuring the timely delivery of solutions that align with customer satisfaction and business goals
Thought Leadership/Emerging Trends: Generate and surface key emerging customer trends that MSI should be thinking about to better serve our stakeholders by researching and assessing the trends and emerging technologies to deliver insights and value
Engineering Collaboration: Work directly with cross-functional engineering pods, ensuring that technical requirements and foundational Salesforce knowledge are vetted and met throughout the sprint lifecycle
Qualifications
Minimum of 8 years of professional experience, with at least 5-6 years as a Salesforce Technical Product Owner or Salesforce Consultant, specializing in Sales Cloud
Bachelor's degree or Master's degree in Computer Science, Information Systems, or a related field
Strong understanding of sales business processes and the ability to align technical solutions with business needs
Excellent communication, analytical, and problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment
Ability to build strong relationships with business stakeholders
Proven track record of leading technical teams through complex Salesforce projects/programs, architectural reviews
Preferred Qualifications
Experience: Demonstrated success in delivering complex Salesforce solutions
Ability to navigate ambiguous situations and solve for blockers with minimal guidance
Excellent analytical and problem-solving skills, with the ability to gather and analyze complex requirements and translate them into actionable product features
Experience working in an agile development environment, collaborating with cross-functional teams, and managing product backlogs
Experience with Salesforce certifications