Salesforce Product Owner

About the role

The CRM Product Owner plays a critical role in the development of a long-term vision, strategy, and roadmap for a particular Salesforce product. They collaborate with technology, business line, compliance, risk, and consulting partners to drive user adoption and deliver meaningful business value to frontline teams and customers.

Responsibilities

• Support the Salesforce product vision, roadmap, and release management schedule.
• Aid in defining, prioritizing, maintaining, and communicating the product backlog to ensure that user stories align with strategic goals and business value.
• Act as the liaison between business, technical, and other Salesforce team members supporting the product to ensure that business needs translate into actionable product enhancements.
• Ensure that completed work produced by the product team meets pre-established acceptance criteria; reject work that does not meet that standard.
• Act as a Salesforce and Change Management champion by promoting adoption, driving user training, and communicating updates on new product features.
• Participate in Agile/Scrum ceremonies, sprint planning, daily stand-ups, and user acceptance testing.
• Aid in establishing Key Performance Indicators (KPIs) that will track adoption, performance, data integrity, and system security.

Requirements

• Bachelor’s degree required, preferably in Information Management, Computer Science, Business Administration or a related field. Will consider equivalent professional experience.
• Minimum of 2 years’ experience as a Salesforce business analyst or administrator is required. Minimum of 1 years’ experience performing the role above in a banking environment is preferred.
• Intermediate understanding of Salesforce platform capabilities (e.g. Sales Cloud, Service Cloud, Experience Cloud, etc.). Intermediate understanding of agile methodologies and tools.
• Ability to build and maintain strong relationships across the organization, including multiple business units, senior leadership, and regulators.
• Proven project and time management skills.
• Proven ability to think strategically about business, risk, and technical challenges.
• Excellent communication skills with all levels of management and outside vendors, technical and non-technical users.
• Excellent research, analytical, and documentation skills.
• Proven ability to succeed as part of a high-performing, cross-functional team.

Qualifications

• Intermediate understanding of Salesforce platform capabilities (e.g. Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Intermediate understanding of agile methodologies and tools.
• Ability to build and maintain strong relationships across the organization, including multiple business units, senior leadership, and regulators.
• Proven project and time management skills.
• Proven ability to think strategically about business, risk, and technical challenges.
• Excellent communication skills with all levels of management and outside vendors, technical and non-technical users.
• Excellent research, analytical, and documentation skills.
• Proven ability to succeed as part of a high-performing, cross-functional team.

Skills

• Intermediate understanding of Salesforce platform capabilities (e.g. Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Intermediate understanding of agile methodologies and tools.
• Ability to build and maintain strong relationships across the organization, including multiple business units, senior leadership, and regulators.
• Proven project and time management skills.
• Proven ability to think strategically about business, risk, and technical challenges.
• Excellent communication skills with all levels of management and outside vendors, technical and non-technical users.
• Excellent research, analytical, and documentation skills.
• Proven ability to succeed as part of a high-performing, cross-functional team.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.