Salesforce Product/Business Owner

About the role

The Salesforce Product / Business Owner connects business needs with Salesforce delivery for Residential HVAC (RHVAC). This role owns the product vision, roadmap, and backlog to ensure Customer Relationship Management (CRM) solutions deliver business value. The position partners with teams across digital, IT, customer experience, sales, and marketing to turn business priorities into scalable solutions that improve performance, adoption, and customer outcomes.

Responsibilities

• Own and manage the Salesforce product roadmap and backlog for RHVAC, aligning enhancements with business goals and user needs
• Serve as the voice of the business by gathering requirements and translating them into actionable user stories for development teams
• Partner with Agile teams during sprint planning, reviews, and retrospectives to clarify priorities, scope, and delivery timelines
• Validate that Salesforce solutions meet business requirements, support strong user experiences, and deliver measurable value
• Communicate priorities, progress, enhancements, and best practices to stakeholders to drive alignment, transparency, and adoption
• Lead a team of approximately four individuals, with accountability for team development, engagement, and overall performance

Requirements

• Bachelor’s degree in business, information technology, or a related field, or equivalent combination of education and experience
• 5+ years of experience in customer experience, IT, business systems, or related fields
• Experience with Salesforce platform capabilities, implementations, and CRM best practices
• Experience in a Product Owner, Business Owner, Business Analyst, or similar role managing backlogs, user stories, and delivery
• Experience with business process improvement, integrations, reporting, and large-scale platform adoption

Qualifications

• Strong understanding of business processes, operations, and business goals
• Business-focused problem solver with the ability to translate business needs into clear technical requirements
• Ability to prioritize features, assess trade-offs, and drive value delivery
• Ability to navigate ambiguity and turn complex issues into actionable plans
• Strong stakeholder management, collaboration, communication, and influencing skills across cross-functional teams
• Continuous improvement mindset with a focus on accountability, results, and business impact
• Salesforce certifications such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Business Analyst (preferred)
• Experience supporting RHVAC, customer experience, sales, marketing, or digital business functions (preferred)
• Experience working in Agile product delivery environments with cross-functional business and technology teams (preferred)

Pay

Annual base salary range: $123,721.66 – $199,300.00. Compensation type: Salary. Incentive eligible: Yes. Sales commission eligible: No. Actual compensation depends on seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Schedule

Monday through Thursday onsite with colleagues. Fridays flexible — choose your work location based on work requirements.

Benefits

• Benefits effective day one for you and your family, including health insurance and holistic wellness programs with generous incentives
• Family building benefits: fertility coverage and adoption/surrogacy assistance
• Paid time off: up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave
• 401(k) match, educational and training opportunities through company programs, tuition assistance, and student debt support

Benefit offerings may vary by site, collective bargaining agreements, and local/state regulations.