Salesforce Operations CRM Analyst

Responsibilities

• Provide day-to-day production support for Salesforce users across multiple business functions
• Investigate and resolve Salesforce application issues, defects, and user requests
• Troubleshoot integration failures and coordinate resolution with technical teams
• Support GridBuddy-related functionality, user requests, and troubleshooting activities
• Manage user onboarding, provisioning, access requests, and permission changes
• Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
• Maintain system health and proactively identify data quality concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Aid users with reporting, dashboards, and CRM best practices
• Track support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Requirements

• 4+ years of Salesforce Administration, Operations, or CRM Support experience
• Hands-on experience supporting Salesforce production environments
• Strong Salesforce data management and data quality experience
• Experience identifying and correcting duplicate records and data integrity issues
• Experience supporting end-user onboarding and training initiatives
• Knowledge of Salesforce security, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments

Qualifications

• Knowledge of Salesforce Sales Cloud
• GridBuddy experience
• Experience in media, entertainment, licensing, or consumer products industry

Skills

• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem
Dental/Vision/Various Ancillary coverages through Unum
401(k) retirement savings plan
Company-paid Employee Assistance Program (EAP)

Pay

The base range for this contract position is $50.00 - $65.00 / per hour depending on experience.

Schedule

This job must be worked in the PST time-zone and can be performed remotely, or onsite the greater Los Angeles campus location.

About the Role

Join our global solutions team supporting one of the world's most recognizable media and entertainment organizations!