Salesforce Operations CRM Analyst

Responsibilities

• Provide day-to-day production support for Salesforce users across multiple business functions
• Investigate and resolve Salesforce application issues, defects, and user requests
• Troubleshoot integration failures and coordinate resolution with technical teams
• Support GridBuddy-related functionality, user requests, and troubleshooting activities
• Manage user onboarding, provisioning, access requests, and permission changes
• Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
• Maintain system health and proactively identify data quality concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Aid users with reporting, dashboards, and CRM best practices
• Track support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Requirements

• 4+ years of Salesforce Administration, Operations, or CRM Support experience
• Hands-on experience supporting Salesforce production environments
• Strong Salesforce data management and data quality experience
• Experience identifying and correcting duplicate records and data integrity issues
• Experience supporting end-user onboarding and training initiatives
• Knowledge of Salesforce security, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments

Qualifications

• Required: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
• Preferred: Salesforce Administrator Certification, GridBuddy experience, Salesforce Sales Cloud experience, Media, entertainment, licensing, or consumer products industry experience

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

About Us

Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the bleeding edge of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY. Check out more at www.stand8.io and reach out today to explore opportunities to grow together!