CRM Business Analyst - Salesforce
Georgia-Pacific LLC · Atlanta, GA · Yesterday
RemoteRemoteBusiness Development$70k–$100k/yrFull-time
Responsibilities
- Provide security and administration for Salesforce and other supporting applications
- Configure custom objects, page layouts, validation rules, and reports/dashboards
- Design, build, and maintain automation using Salesforce Flow
- Evaluate and implement third-party and Salesforce add-ons based on value and fit
- Estimate effort for your own configuration and administration work, and help scope larger requests during planning
- Coordinate with onshore/offshore development resources on handoffs for work beyond admin configuration (e.g., custom code, integrations)
- Apply database and data-modeling concepts to protect process integrity and data cleanliness
- Provide user support, troubleshooting, training, and data loads
- Partner with cross-functional teams to implement process changes and develop metrics to measure their effectiveness
- Participation in agile process to communicate priorities, manage backlog and refine user stories
Requirements
- Provide user support, troubleshooting, training, and data loads
- Participation in agile process to communicate priorities, manage backlog and refine user stories
Qualifications
- Bachelor's degree
- 2+ years of experience in business or IT functions
Skills
- 2+ years as a Salesforce administrator with Sales Cloud on Lightning Experience
- Strong communication, technical, and design skills within a matrixed organization
- Exposure to Service Cloud/Pardot/Account Engagement
- Experience with Agile / sprint-based delivery (e.g., Azure DevOps)
- Experience working with onshore/offshore development resources
- Working knowledge of generative AI and its application to CRM and sales workflows
- Experience integrating Salesforce with external systems
Benefits
Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.