Salesforce Business Analyst

Job Description Apply now Req Id: 44674 Job Title: Salesforce Business Analyst City: REMOTE Job Description: Job Summary The Senior Salesforce Business Analyst serves as a key liaison between university business partners and technical teams responsible for Salesforce and related enterprise solutions. This position develops a broad understanding of business objectives, processes, stakeholder needs, data requirements, and existing system capabilities and translates those needs into clearly defined business and functional requirements that enable effective technology solutions. The Senior Salesforce Business Analyst works with stakeholders to analyze complex business problems and opportunities, facilitate discovery and requirements sessions, document current- and future-state processes, identify gaps, evaluate solution alternatives, develop user stories and acceptance criteria, and support solution design and implementation. The position provides guidance regarding Salesforce capabilities and helps business partners distinguish business requirements from proposed technical solutions to ensure that solutions align with university priorities, enterprise architecture, data governance, security, usability, and long-term maintainability. This position participates in and may lead business analysis activities for projects and product enhancements throughout the solution lifecycle, including discovery, requirements definition, prioritization, solution validation, testing, implementation, and post-implementation evaluation. The Senior Salesforce Business Analyst partners closely with product owners, Salesforce administrators, architects, developers, integration teams, data teams, project managers, and university stakeholders to ensure requirements are understood, traceable, testable, and successfully delivered. As a senior professional contributor, this position independently manages complex assignments, facilitates decision-making among diverse stakeholder groups, identifies risks and dependencies, recommends and makes moderate to significant improvements to business processes and Salesforce capabilities, and may coach or review the work of less experienced professionals. What We're Looking For Education and Experience Required: Bachelor's degree in business, information technology, computer science, or related fieldsMinimum of four (4) years of experience performing business analysis, systems analysis, business process analysis, product analysis, or comparable work involving the translation of business needs into technology solutionsMust be a US Citizen or have a Permanent Residency CardIn lieu of degree, consideration will be given to an equivalent combination of related education and work experience Demonstrated Experience: eliciting, analyzing, documenting, validating, and managing business and functional requirementsfacilitating requirements gathering and discovery sessions with stakeholderstranslating complex business needs into user stories, functional requirements, and testable acceptance criteriaanalyzing and documenting current- and future-state business processesworking with technical teams throughout the solution development lifecyclecoordinating or supporting user acceptance testing and solution validationcommunicating complex business and technical concepts to both technical and non-technical audiences Preferred Three (3) or more years of experience working within a Salesforce ecosystemAdditional Salesforce certifications or demonstrated Salesforce platform expertiseSalesforce Business Analyst certificationExperience:as a Salesforce Business Analyst, CRM Business Analyst, Product Analyst, or comparable rolesupporting Salesforce implementations, enhancements, platform products, releases, or integrationsworking with Agile or hybrid product/project delivery methodologieswith Jira, Azure DevOps, or comparable backlog and requirements-management toolswith business-process modeling and process-improvement methodologieswith enterprise data integrations and ERP, student information, identity, marketing, or other enterprise platformsworking in higher education or another complex, decentralized organization Skills Needed Advanced business analysis and requirements-management skillsAbility to:distinguish a business requirement from a proposed technical solution and guide stakeholders toward clearly defining the underlying business needtranslate business objectives and processes into clear, actionable, and testable requirements, user stories, and acceptance criteriamanage multiple priorities and assignments with limited supervisionidentify assumptions, dependencies, constraints, risks, and gaps and communicate their potential impactswork effectively as part of a high-performing cross-functional teamadapt to changing business priorities and technology capabilities while maintaining focus on customer and organizational outcomesperform gap analysis and develop practical solution alternatives and recommendationsevaluate solution alternatives based on business value, feasibility, risk, usability, maintainability, dependencies, and organizational impactcreate clear process documentation, diagrams, requirements, presentations, decision documentation, and other business-analysis artifactsStrong:business-process analysis skills, including the ability to document and evaluate current- and future-state processesprofessional judgment, integrity, accountability, collaboration, and commitment to continuous improvement Strong verbal and written communication skills with the ability to communicate effectively with technical professionals, operational staff, managers, and senior stakeholdersstakeholder-management and influencing skills, including the ability to facilitate resolution when stakeholder priorities or requirements conflictfacilitation skills and demonstrated ability to lead requirements workshops, discovery sessions, process reviews, and stakeholder discussionsWorking knowledge of Salesforce CRM concepts, functionality, data structures, security concepts, automation, reporting, and integration patterns sufficient to effectively partner with Salesforce technical professionalsDemonstrated:analytical, critical-thinking, problem-solving, and decision-support capabilitiesability to independently analyze complex business problems involving multiple processes, systems, stakeholder groups, and organizational dependencies Preferred Knowledge of:Salesforce platform capabilities and limitations across CRM-related productsAgile business analysis practices, backlog management, user-story development, and refinementdata governance, data quality, privacy, security, and stewardship principlesExperience with:process-modeling techniques and toolsdataflow, data-mapping, or integration-requirement analysisdefining reporting, analytics, and key performance indicator requirementsperforming change-impact analysis and supporting organizational change and user adoptionmentoring or reviewing the work of junior analysts Additional Information Purdue University will not sponsor employment authorization for this position A background check will be required for employment in this positionFLSA: Exempt (Not Eligible for Overtime)Retirement Eligibility: Defined Contribution Waiting Period Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days -Summary of Benefits for Professional levels 1-3, Management levels 1-2 - Human Resources - Purdue University. Career Stream Professional 3 Pay Band S075Job Code #20003929 Career path maker: https://www.purdue.edu/hr/careerpathmaker/ The anticipated annual salary range for this position is $82,560 to $87,720 annually commensurate with the candidate’s education and experience. The final salary offer will be determined based on a variety of factors, including equity, available budget, educational background, and relevant experience. Who We Are Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture. Equal Opportunity Employer Purdue University is an EOE employer. Apply now Posting Start Date: 10/20/26