Salesforce Developer

Summary The Salesforce Developer will play a key role in maximizing the efficacy of the enterprise-wide CRM for Kraft Sports + Entertainment, whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. The Salesforce Developer will work closely with the KSE CRM team to help translate business needs into effective and scalable products within Salesforce, and be responsible for the design, development, testing and implementation work of customizations, applications, extensions, and integrations to Salesforce (Sales Cloud, Service Cloud, CPQ). Duties And Responsibilities Serve as primary Salesforce developer and subject matter expertDevelop, implement, and maintain Salesforce customizations, applications, extensions, and integrationsDevelop intuitive user interface (UI) using Visualforce, Lightning Web Components, JavaScript and JQuery technologiesSupport Salesforce declarative development, including but not limited to flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.Gather technical requirements and proactively ask questions to understand potential downstream impacts of software changes made before changes are implemented. Implement backlog enhancements and feature requests in accordance with upcoming software release schedules and business needsIdentify the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and partner with third party vendors as needed to pull in relevant data to inform sales and marketing strategiesStay up to date on all Salesforce product releases, system updates and best practices to steer new customizations and integrations.Identify when re-prioritizing action items are required given the fluctuating nature of the business, and adhere to strict project timelinesUnderstand complex data models and ensure changes in those models are scalable and efficientDesign, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platformCreate and maintain documentation on processes, policies, application configuration and help create related materials for users as the application evolvesCoordinate release activities for all phases of delivery including but not limited to review of roadmap priorities, release scope, test planning, user acceptance testing (UAT) signoff and production readinessSpecial projects and assignments as business dictatesResponsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA Supervisory Responsibilities This position has no supervisory responsibility Skills And Qualifications BA/BS degree in Computer Science, Engineering, or related technical field3-5 years of development experience in Sales Cloud and/or Service CloudStrong familiarity and experience with Salesforce.com design patterns, development practices, and deployment best practicesExperience with Apex coding best practices, Visualforce, and the Lightning Web Component FrameworkExperience with APIs and IntegrationsExperience working on an Agile development teamExperience implementing Salesforce configuration changes including Flow, fields, page layouts, automations, triggers, record types, dashboards and reportsExperience with JIRA or other product development toolsExperience with Salesforce CPQ and Marketo preferredExperience working with ticketing databases (Ticketmaster Archtics) preferredMust have strong teamwork and relationship management skills, working effectively with all personnel to support a strong, unified cultureMust be effective with a variety of communicative modes (verbal, non-verbal, and written) and be attuned to others through strong, active listening skillsMust be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruptionMust possess a strong ability to manage multiple priorities efficiently and effectively, meeting project deadlines and business needsMust have attention to detail and focused concentrationMust be able to learn new tasks and complete tasks independentlyMust be able to make timely decisions in the context of the workflowMust possess strong organizational skills, ability to multi-task and responsiveness PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Normal office environment. CERTIFICATES, LICENSES, REGISTRATIONS Salesforce Administrator certification preferredPlatform Developer certifications preferred Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.