Salesforce Delivery Lead

About the role

We Are: Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA).

Responsibilities

• Lead Salesforce.com implementation engagement and provide engagement leadership
• Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
• Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations
• Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects
• Use the plan to rebalance work and manage variances across projects
• Lead business and functional requirements definition and prioritization/scoping of requirements
• Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities
• Monitor all issues that affect the team, project, or program and potential risks
• Manage program/project’s financial, resource strategy and contingency
• Disseminate best practices on solution positioning and delivery
• Build and maintain high performance teams
• Support pre-sales activities inclusive of participating in sales calls and proposal development

Requirements

• Minimum of 8 years of progressive experience in a Salesforce Delivery/Functional lead role, to include: Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements
• Minimum of 5 years of experience in a Delivery Lead role, including: running large scale implementations from beginning to end, managing multiple vendors (including pricing and sourcing), helping set governance models and working with C-Level staff (VP/Director and above)
• Minimum of 3 years of experience leading large global delivery teams (50+)

Qualifications

• Experience working with & for a large Consulting company
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years' work experience)

Skills

• Experience supporting the Life Sciences Industry
• Experience working with AI/ML tools and platforms (e.g., Salesforce Einstein, Agentforce, Microsoft Copilot, or generative AI tools)
• Experience creating connective tissue across workstreams (e.g., functional, technical, integration, data), anticipating downstream dependencies, and proactively planning to keep delivery on track
• Experience leading complex, multi-technology transformation programs where multiple platforms (e.g., CRM, data, integration, change management) are running in parallel
• Familiarity with Salesforce Life Sciences Cloud (LSC), Health Cloud, or equivalent pharma/biotech CRM platforms and an understanding of how these clouds support commercial and patient-facing use cases
• Experience delivering projects using Agile, hybrid, or scaled Agile frameworks (e.g., Scrum, SAFe) and comfort adapting delivery methodology to client context
• Adaptability to dynamic work environment and creativity within a team
• Customer-oriented and great at building client relationships
• Background in Cloud Computing solutions

Benefits

• Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage
• 401(k) plan
• Bonus opportunities
• Paid holidays
• Paid time off

Pay

Annual Salary Range: $132,500 to $302,400

Schedule

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.