Salesforce Delivery Lead - Financial Services

About the role

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. With approximately 814,000 people, proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships, Accenture delivers end-to-end solutions and measurable outcomes at scale across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. The company serves approximately 9,000 clients and generated approximately $74 billion in FY26 revenue.

You are a cross-Financial Services skilled Delivery Lead within Accenture's Financial Services Salesforce Business Group practice. You are comfortable leading complex Financial Services Salesforce programs and serving as the trusted advisor to senior client stakeholders while directing high-performing delivery teams. You bring deep experience delivering Salesforce solutions across banking, capital markets, payments, wealth management, insurance, or fintech organizations. You understand how to balance business objectives, technical architecture, delivery quality, budgets, timelines, and stakeholder expectations to achieve measurable outcomes. You are equally comfortable discussing executive roadmaps, reviewing solution architecture, managing program financials, resolving delivery risks, and coaching technical and functional teams. You lead with accountability, communicate with confidence, and create an environment where teams can execute effectively across onshore, offshore, and client organizations.

Responsibilities

• Program Delivery Leadership – Lead end-to-end delivery of Salesforce transformation programs, ensuring successful outcomes across scope, schedule, budget, quality, and client expectations.
• Client Relationship Management – Serve as a trusted advisor to client stakeholders, providing delivery leadership, governance, and strategic guidance.
• Team Leadership – Build, lead, and mentor cross-functional onshore, offshore, and client teams to deliver high-quality business outcomes.
• Salesforce Solution Oversight – Oversee Salesforce solution delivery across Financial Services platforms, ensuring alignment with business objectives and architectural standards.
• Financial & Operational Management – Manage program financials, resource planning, delivery operations, reporting, and continuous improvement initiatives.
• Growth & Innovation – Support sales pursuits, solutioning, AI-enabled delivery, and the development of new Salesforce capabilities and offerings for Financial Services clients.

Requirements

• Minimum of 8 years of progressive Salesforce delivery, program leadership, or consulting experience.
• Minimum of 5 years of experience leading large-scale Salesforce implementations or managed services programs.
• Minimum of 3 years of experience delivering solutions within the Financial Services domain.
• Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate's Degree, must have minimum 6 years work experience.

Qualifications

• Experience managing complex multi-workstream programs involving Salesforce, integrations, data migration, testing, deployment, and production support.
• Experience leading distributed onshore, offshore, and client delivery teams.
• Strong understanding of the varying Salesforce platform.
• Experience managing program financials, delivery risks, issue resolution, resource planning, and executive stakeholder communications.
• Experience delivering solutions that integrate Salesforce with enterprise platforms such as MuleSoft, Informatica, ERP, and third-party patient services applications.
• Experience with Salesforce Financial Services Cloud or equivalent Financial Services CRM platforms and their use cases.
• Experience delivering projects using Agile, hybrid, or scaled Agile frameworks (e.g., Scrum, SAFe) and comfort adapting delivery methodology to client context.
• Experience being customer-oriented and great at building client relationships.
• Strong background in Cloud Computing solutions.
• Experience in leading an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling).
• Prior consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc.).
• PMP and/or other project management certified.
• Salesforce.com and other cloud platform certified.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Pay

Compensation varies depending on factors including specific office location, role, skill set, and level of experience. Annual salary ranges by location:

• California: $132,500 to $302,400
• Colorado: $132,500 to $261,300
• Connecticut: $132,500 to $261,300
• District of Columbia: $141,100 to $278,200
• Illinois: $122,700 to $261,300
• Maine: $112,900 to $222,500
• Maryland: $132,500 to $261,300
• Massachusetts: $132,500 to $278,200
• Minnesota: $132,500 to $261,300
• New York: $122,700 to $302,400
• New Jersey: $141,100 to $302,400
• Ohio: $122,700 to $241,900
• Virginia: $122,700 to $278,200
• Washington: $141,100 to $278,200

Role locations include: New York City, NY; Albany, NY; Arlington, VA; Atlanta, GA; Austin, TX; Beaverton, OR; Bentonville, AR; Boston, MA; Carmel, IN; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Columbus, OH; Culver City, CA; Denver, CO; Des Moines, IA; Detroit, MI; Hartford, CT; Houston, TX; Irving, TX; Kirkland, WA; Miami, FL; Milwaukee, WI; Minneapolis, MN; Morristown, NJ; Mountain View, CA; Nashville, TN; Oklahoma City, OK; Overland Park, KS; Philadelphia, PA; Pittsburgh, PA; Raleigh, NC; Redmond, WA; Sacramento, CA; San Diego, CA; San Francisco, CA; Scottsdale, AZ; Seattle, WA; St. Louis, MO; St. Petersburg, FL; Walnut Creek, CA.

Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.