Salesforce Data Cloud & AI Architect Senior Manager

About the role

You are a senior Data Cloud and AI Architect within Accenture’s Life Sciences Salesforce Business Group. You design enterprise-scale solutions at the intersection of Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences commercial platforms — and you do it in high-stakes environments where architecture decisions shape multi-year client programs.

Responsibilities

• Own end-to-end technical architecture across Data 360, identity resolution, agentic AI design, and CRM integration patterns.
• Contribute from pre-sale through delivery: shaping proposals, leading design sessions, reviewing builds, and ensuring what gets built holds up at scale.
• Be equally effective in a client boardroom and a technical design review.
• Architect Data Cloud solutions including data model, ingestion strategy, identity resolution, unified profiles, segmentation, and real-time activation for pharma, biotech, and MedTech clients.
• Architect Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Define customer and patient 360 strategies that unify structured and unstructured data across CRM, EHR, claims, and third-party sources into actionable intelligence.
• Design enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Lead technical response for RFPs and orals; translate complex AI and data architectures into clear client narratives; own architecture sections of proposals.
• Conduct solution design reviews, set architecture standards across delivery teams, and manage technical risk across programs.
• Mentor architects and technical analysts; guide build quality, code reviews, and delivery standards.
• Contribute reusable architecture patterns, accelerators, and LS-specific AI use case frameworks to the broader practice.

Requirements

• Minimum of 8 years of progressive Salesforce architecture experience across full-lifecycle implementations in consulting environments.
• Minimum of 4 years of experience with Data cloud and deep expertise in data ingestion, identity resolution, segmentation, activation, and Data Cloud governance patterns.
• Minimum of 1 year of Agentforce and hands-on experience architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Minimum of 4 years of experience in designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOA, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years work experience). If Associate’s Degree, must have minimum 6 years work experience.
• Demonstrated experience influencing senior client stakeholders and leading architecture decisions in complex, multi-workstream programs.
• Architecture experience with Agentforce Voice, contact center AI, or conversational AI platforms in Life Sciences contexts.
• Experience designing omnichannel engagement solutions combining Marketing Cloud, Data Cloud, and agentic content generation.
• Experience with Salesforce Certified System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect.
• Familiarity with Veeva Vault CRM, Veeva CRM, or the Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Qualifications

• Minimum of 8 years of progressive Salesforce architecture experience across full-lifecycle implementations in consulting environments.
• Minimum of 4 years of experience with Data cloud and deep expertise in data ingestion, identity resolution, segmentation, activation, and Data Cloud governance patterns.
• Minimum of 1 year of Agentforce and hands-on experience architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Minimum of 4 years of experience in designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOA, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years work experience). If Associate’s Degree, must have minimum 6 years work experience.
• Demonstrated experience influencing senior client stakeholders and leading architecture decisions in complex, multi-workstream programs.
• Architecture experience with Agentforce Voice, contact center AI, or conversational AI platforms in Life Sciences contexts.
• Experience designing omnichannel engagement solutions combining Marketing Cloud, Data Cloud, and agentic content generation.
• Experience with Salesforce Certified System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect.
• Familiarity with Veeva Vault CRM, Veeva CRM, or the Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Skills

• Strong understanding of Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences commercial platforms.
• Proven ability to influence senior client stakeholders and lead architecture decisions in complex, multi-workstream programs.
• Experience with Data Cloud architecture, including data model, ingestion strategy, identity resolution, unified profiles, segmentation, and real-time activation.
• Hands-on experience with Agentforce and Voice AI deployments.
• Expertise in designing enterprise integrations across CRM, data, marketing, and external platforms.
• Ability to translate complex AI and data architectures into clear client narratives.
• Experience with Veeva Vault CRM, Veeva CRM, or the Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Pay

• Annual Salary Range: California $132,500 to $302,400
• Cleveland $122,700 to $241,900
• Colorado $132,500 to $261,300
• District of Columbia $141,100 to $278,200
• Illinois $122,700 to $261,300
• Maine $112,900 to $222,500
• Maryland $132,500 to $261,300
• Massachusetts $132,500 to $278,200
• Minnesota $132,500 to $261,300
• New York $122,700 to $302,400
• New Jersey $141,100 to $302,400
• Virginia $122,700 to $278,200
• Washington $141,100 to $278,200
• New York City, NY $141,100 to $278,200
• Albany, NY $141,100 to $278,200
• Arlington, VA $141,100 to $278,200
• Atlanta, GA $141,100 to $278,200
• Austin, TX $141,100 to $278,200
• Boston, MA $141,100 to $278,200
• Charlotte, NC $141,100 to $278,200
• Chicago, IL $141,100 to $278,200
• Cincinnati, OH $141,100 to $278,200
• Columbus, OH $141,100 to $278,200
• Dallas, TX $141,100 to $278,200
• Denver, CO $141,100 to $278,200
• Detroit, MI $141,100 to $278,200
• Hartford, CT $141,100 to $278,200
• Houston, TX $141,100 to $278,200
• Los Angeles, CA $141,100 to $278,200
• Miami, FL $141,100 to $278,200
• Minneapolis, MN $141,100 to $278,200
• Overland Park, KS $141,100 to $278,200
• Philadelphia, PA $141,100 to $278,200
• Pittsburgh, PA $141,100 to $278,200
• Raleigh, NC $141,100 to $278,200
• San Francisco, CA $141,100 to $278,200
• Seattle, WA $141,100 to $278,200
• St. Louis, MO $141,100 to $278,200

Schedule

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Application Instructions

• Not applicable for this role.