Salesforce Data Cloud & AI Architect Senior Manager

About the role

You are a senior Data Cloud and AI Architect within Accenture’s Life Sciences Salesforce Business Group. You design enterprise-scale solutions at the intersection of Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences commercial platforms — and you do it in high-stakes environments where architecture decisions shape multi-year client programs.

Responsibilities

• Own end-to-end technical architecture across Data 360, identity resolution, agentic AI design, and CRM integration patterns.
• Contribute from pre-sale through delivery: shaping proposals, leading design sessions, reviewing builds, and ensuring what gets built holds up at scale.
• Be equally effective in a client boardroom and a technical design review.
• Design Data Cloud solutions including data model, ingestion strategy, identity resolution, unified profiles, segmentation, and real-time activation for pharma, biotech, and MedTech clients.
• Architect agentic AI solutions across patient services, HCP engagement, and commercial operations — including Agentforce Voice deployments, multi-agent orchestration, and AI workflow design.
• Define customer and patient 360 strategies that unify structured and unstructured data across CRM, EHR, claims, and third-party sources into actionable intelligence.
• Design enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Provide architecture governance across workstreams.
• Lead technical response for RFPs and orals; translate complex AI and data architectures into clear client narratives; own architecture sections of proposals.
• Conduct solution design reviews, set architecture standards across delivery teams, and manage technical risk across programs.
• Mentor architects and technical analysts; guide build quality, code reviews, and delivery standards.
• Contribute reusable architecture patterns, accelerators, and LS-specific AI use case frameworks to the broader practice.

Requirements

• Minimum of 8 years of progressive Salesforce architecture experience across full-lifecycle implementations in consulting environments.
• Minimum of 4 years of experience with Data cloud and deep expertise in data ingestion, identity resolution, segmentation, activation, and Data Cloud governance patterns.
• Minimum of 1 year of Agentforce and hands-on experience architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Minimum of 4 years of experience in designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years work experience). If Associate’s Degree, must have minimum 6 years work experience.
• Demonstrated experience influencing senior client stakeholders and leading architecture decisions in complex, multi-workstream programs.
• Architecture experience with Agentforce Voice, contact center AI, or conversational AI platforms in Life Sciences contexts.
• Experience designing omnichannel engagement solutions combining Marketing Cloud, Data Cloud, and agentic content generation.
• Experience with Salesforce Certified System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect.
• Familiarity with Veeva Vault CRM, Veeva CRM, or the Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Qualifications

• Minimum of 8 years of progressive Salesforce architecture experience across full-lifecycle implementations in consulting environments.
• Minimum of 4 years of experience with Data cloud and deep expertise in data ingestion, identity resolution, segmentation, activation, and Data Cloud governance patterns.
• Minimum of 1 year of Agentforce and hands-on experience architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Minimum of 4 years of experience in designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years work experience). If Associate’s Degree, must have minimum 6 years work experience.
• Demonstrated experience influencing senior client stakeholders and leading architecture decisions in complex, multi-workstream programs.
• Architecture experience with Agentforce Voice, contact center AI, or conversational AI platforms in Life Sciences contexts.
• Experience designing omnichannel engagement solutions combining Marketing Cloud, Data Cloud, and agentic content generation.
• Experience with Salesforce Certified System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect.
• Familiarity with Veeva Vault CRM, Veeva CRM, or the Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Skills

• Experience with Salesforce Data Cloud, Agentforce, Voice AI, and Life Sciences commercial platforms.
• Hands-on experience with Data Cloud architecture, including data model, ingestion strategy, identity resolution, unified profiles, segmentation, and real-time activation.
• Expertise in designing and implementing enterprise integrations across CRM, data, marketing, and external platforms.
• Strong understanding of agentforce and hands-on experience with Agentforce Voice deployments, multi-agent orchestration, and AI workflow design.
• Knowledge of Veeva Vault CRM, Veeva CRM, or the Veeva-to-Salesforce migration landscape.
• Experience with headless or composable CRM architecture patterns.
• Ability to influence senior client stakeholders and lead architecture decisions in complex, multi-workstream programs.
• Experience with Salesforce Certified System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect.

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• Market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Pay

Annual Salary Range: $132,500 to $302,400

Schedule

Not specified