Salesforce/CRM Tester

About the role

This role involves working as a Salesforce/CRM Tester in an agile environment, utilizing Azure DevOps for test case design, maintenance, and execution. The primary responsibilities include understanding and documenting requirements, creating and executing test cases, collaborating with developers, and ensuring compliance with security guidelines.

Responsibilities

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and write Test Plans/Test Suites in Azure DevOps.
• Work with the customer, vendor, and Development Team to define Test scripts based on requirements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Define and design project engagement activities to ensure a full understanding of client requirements.
• Identify automation frameworks and make recommendations for improvements.
• Write positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develop and write automated test scripts and plans to ensure software functions as expected.
• Implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Ensure the proposed solutions adhere to security guidelines and standards throughout the application lifecycle.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.
• Communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.

Requirements

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in Government / Public Health Processes and guidelines (Preferred).
• Knowledge of testing/QA best practices.
• Ability to create and utilize test scripts.

Qualifications

• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level.
• Understanding of Salesforce Production and Sandboxes.
• Analyze the impact of new solutions/enhancements and run appropriate regression testing.
• Knowledge of quality assurance methodologies and automation testing tools.
• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Ability to effectively transfer knowledge and flex according to the situation.
• Excellent written and verbal communication skills.
• Facilitation and problem-solving skills.

Skills

• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Ability to effectively transfer knowledge and flex according to the situation.
• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Ability to effectively transfer knowledge and flex according to the situation.
• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• In-depth understanding of the capabilities and constraints of Salesforce.
• Understanding of Salesforce Production and Sandboxes.
• Ability to effectively transfer knowledge and flex according to the situation.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program, a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep, a library of technical and leadership courses/books/seminars, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also has a dedicated customer service team for questions about benefits and other resources, as well as a certified Career Coach. For more information, visit the 'Welcome Packet' within our website.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

The schedule for this role is typically full-time, with occasional remote work options.

Contact Information

To apply for this job, please click here. For more details, visit our website or contact us at [email protected] or 804-523-8228.