Salesforce Business Analyst - Sales Cloud

Responsibilities

• Support all aspects of Sales Cloud and Slack administration, including feature management, data governance, and product optimization.
• Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements.
• Manage data governance within frameworks and protocols to maintain the highest levels of data integrity and security.
• Conduct regular audits and assessments to identify and mitigate data quality issues and risks proactively.
• Lead cross-functional teams in re-engineering and optimizing end-to-end business processes, leveraging advanced workflow automation and analytics capabilities within Sales Cloud and Slack.
• Owns planning, setup, and facilitation of all user acceptance testing prior to production release, including test script development and issue resolution.
• Proficient with Agile and able to adapt agile methodologies into a hybrid product lifecycle development process.
• Serve as the first level of support for user issues and technical challenges, providing expert-level support and guidance to users, partners and stakeholders.
• Drive root cause analysis and resolution for complex technical issues.
• Provide input to training and communications content for organizational change management and support training sessions/resources for end-users to ensure they can become proficient with and can utilize its full capabilities.
• Serve as a subject matter expert on Sales Cloud and Slack architecture and ecosystem, providing strategic guidance and recommendations on platform upgrades, migrations, and new feature adoption.
• Lead change management efforts to ensure seamless adoption and integration of new functionalities across the organization.
• Support scalable and extensible integration solutions to connect Sales Cloud with a diverse ecosystem of internal and external systems, applications, and data sources.
• Support enterprise architects and solution architects to design and implement enterprise-wide integration strategies aligned with long-term business objectives.

Qualifications

• Expert SQL knowledge required.
• Vast knowledge of tableau and other analytics tools required.
• Expert knowledge of Microsoft Excel.
• Expert understanding of databases, particularly using a database for marketing communications.
• Strong communication skills, both verbal and written.
• Capable of successfully collaborating across teams and geographies.

Skills

• Expert SQL knowledge.
• Vast knowledge of tableau and other analytics tools.
• Expert knowledge of Microsoft Excel.
• Expert understanding of databases, particularly using a database for marketing communications.
• Strong communication skills, both verbal and written.
• Capable of successfully collaborating across teams and geographies.